Catherine Chen
Administrative Assistant
Twin Falls,ID
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proactive customer service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
14
14
years of professional experience
Work History
Fulfillment Operator
Plant Therapy
Twin Falls, Idaho
01.2021 - Current
- Handle packages that range in size from small envelopes to large boxes weighing up to 49 pounds.
- Able to operate warehouse equipment, including carts, dollies, pallet jacks and other moving equipment to move large quantities of merchandise.
- Expeditiously ship product within the designated timeframe, maintaining quality and pricing standards.
- Demonstrate care in procedures and support friendly and safety-centered environment.
- Have a collaborative spirit and maintain a strong team-oriented work environment and contribute to productivity goals.
- Accommodate and handle fragile merchandise.
- Box, wrap,and pack products in accordance with procedures and standards.
Amazon Operator
Plant Therapy
Twin Falls, Idaho
07.2019 - 01.2021
- Performing warehouse duties using pallet jacks.
- Reading and deciphering work orders.
- Locating and extracting over 100,000 oils from shelves and storage areas.
- Confirming merchandise information matches that of the work order.
- Inspecting the merchandise for damage, flaws, and irregularities.
- Packing the merchandise for delivery.
- Built over 10,000 sets for multiple orders.
- Finalizing the work order and updating the database.
- Adhering to state health and safety practices.
Glue Operator
Spears Manufacturing
Jerome, Idaho
07.2018 - 07.2019
- Assembles and aligns pieces, and fastens them together until glue dries, using bar clamps, hand clamps, vise, or radial-arm clamp carrier.
- Primary responsibilities include reading and understanding assembly instructions, ensuring that the required parts are present and meeting quality control standards.
- Troubleshooting and stress testing products to minimize problems or recalls.
- Reporting and detailing product malfunctions.
- Adhering to assembly safety standards.
Resident Assistant
Heritage Assisted Living And In-home Care
Twin Falls, ID
06.2017 - 12.2017
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with director for 33 patients.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Resident Assistant
Bridgeview Assisted Living
Twin Falls, ID
05.2017 - 06.2017
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with director for 15 patients.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained clean, safe and well-organized patient environment.
Therapy Technician
Positive Connections LLC
St Twin Falls, ID
05.2016 - 08.2016
- Assisted 3 patients with daily life essentials items such as bathing, cooking, groceries shopping, and transportation to medical appointments that is hard for them to accomplish on their own.
- Helped 3 patients meet the state mandated program goals toward gaining their independence.
- Maintain records of patient care, condition, progress to report and discuss observations with supervisor or case manager.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Resident Assistant
Stoney Creek Assisted Living
Twin Falls, ID
02.2016 - 05.2016
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with director for 11 patients.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Caregiver
InHomeCare
Twin Falls, Idaho
01.2016 - 02.2016
- Responded to the physical, emotional needs of the patient to ensure patient are taken care of.
- Assisted patient with daily life essentials items such as bathing, cooking, groceries shopping, and transportation to medical appointments that is hard for them to accomplish on their own.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Customer Service Representatives
C3 Connect
Twin Falls, ID
12.2013 - 01.2016
- Providing accurate and critical information to the Medicare member to assist in making decision that can affect their health conditions and financial.
- Input accurate and critical information on the member's account for accountability to the member's insurance and Medicare records.
- Attention to detail allowing members to recover from medical procedures without worries about their insurance coverage.
- Answer all supervision's call to deescalate the member and to assist with their needs.
- Work closely with the company's client to assist member that had issues with getting assistance for their medical needs.
Packaging Machine Operator
SOS Staffing
Twin Falls, ID
05.2013 - 12.2013
- Operating and maintaining heavy equipment maintaining a report of the total amount of goods manufactured in a day from the machine.
- Ability to work for extended hours without any problems.
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
- Regulate machine flow, speed, or temperature.
Therapy Technician
S.L START
TWIN FALLS, ID
09.2011 - 05.2013
- Responded to the physical, emotional needs of 12 patients to ensure patients are taken care of.
- Assisted 12 patients with daily life essentials items such as bathing, cooking, groceries shopping, and transportation to medical appointments that is hard for them to accomplish on their own.
- Helped 12 patients meet the state mandated program goals toward gaining their independence.
Aviation Resource Manager
U.S Air Force
08.2005 - 10.2010
- Liaised between US military and foreign military diplomats to ensure flight clearances for military aircraft and personnel are cleared.
- Scheduled training for both aircrew and office personnel to ensure proper training of tasks is accomplished.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Arrange conference, meeting, or travel reservations for aircrews.
- Establish work procedures or schedules and keep track of the daily work.
- Supervise airmen and provide training and orientation to new staff.
Education
Associate of Science - Biology
High School Diploma - undefined
Westmoor High School
06-2005
Skills
- Merchandise Retrieval and Distribution
- Stocking and Replenishing
- Customer Relationships
- Cleaning and Sanitizing
- Microsoft Office
- Strong Attention to Detail
- Productivity and Time Management
- Inventory Recordkeeping
- Product Packaging
- Data Entry
- Warehouse Coordination and Support
- Customer and Call Response
- Reliable and Responsible
- Proficient in Microsoft Office
- Verbal and Written Communication
- Data Entry and Database Skills
- Order Fulfillment
- Organizational Skills
- Equipment Operation and Monitoring
- Regulatory Compliance
- Processing Returns and Defective Items
- Quick Learner
- Customer-Oriented Mindset
- Honesty and Integrity
- Reports and Spreadsheets Generation
- Data Processing
- Data Entry Software
- Critical Thinking
- Generating Reports and Spreadsheets
- Shipping and Receiving
- Friendly and Enthusiastic
- Inventory Management and Planning
- Adaptable and Flexible
- Organization and Categorization
- Problem Solving
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
Fulfillment Operator
Plant Therapy
01.2021 - Current
Amazon Operator
Plant Therapy
07.2019 - 01.2021
Glue Operator
Spears Manufacturing
07.2018 - 07.2019
Resident Assistant
Heritage Assisted Living And In-home Care
06.2017 - 12.2017
Resident Assistant
Bridgeview Assisted Living
05.2017 - 06.2017
Therapy Technician
Positive Connections LLC
05.2016 - 08.2016
Resident Assistant
Stoney Creek Assisted Living
02.2016 - 05.2016
Caregiver
InHomeCare
01.2016 - 02.2016
Customer Service Representatives
C3 Connect
12.2013 - 01.2016
Packaging Machine Operator
SOS Staffing
05.2013 - 12.2013
Therapy Technician
S.L START
09.2011 - 05.2013
Aviation Resource Manager
U.S Air Force
08.2005 - 10.2010
Associate of Science - Biology
High School Diploma - undefined
Westmoor High School