Henry Castillo
Carrollton,TX
Summary
Respectful Procurement Specialist with understanding of supply and demand and discerning eye for inventory level evaluation. Bilingual go-getter experienced in coordinating with vendors regarding logistics. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate
Ethos Group
Irving , TX
06.2018 - Current
- Fulfillment has gave me knowledge to interact with our reps all over the country and our numerous vendors.
- Work daily on computer and personal development.
- Cross trained in from security, facilities and fulfillment in order to maintain a new building up to standards.
- Order all internal/external employees office/home supplies from different types of vendors.
- Assist with any trouble shooting problems with printers, postage,coffee machines, label machines, UPS, FEDEX, USPS etc.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Drove customer satisfaction by successfully completing all returns quickly.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Fulfill all incoming order from dealerships via email, phone call or in person.
- Interacted with guests in friendly and knowledgeable way.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Worked with customers to pack items according to specific desires and requirements.
- Picked and packed order items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Addressed customer complaints and requests by resolution or escalation.
- Kept work areas neat, clean and free from debris.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes
Customer Pick up Specialist
Weirs Furniture
Farmers Branch, TX
04.2015 - 06.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Submitted completed orders quickly to maximize delivery efficiency.
- Cross-trained and backed up other customer service managers.
- Greeted customers and directed to requested products.
Assistant Manager
Welmax/Furniture Of America
Farmers Branch, TX
04.2014 - 08.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Crew
Taco Cabana
Addison, TX
04.2014 - 07.2015
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Delivery Driver
Wisteria
Farmers Branch, TX
06.2012 - 01.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
Education
High School Diploma -
R.L Turner High School
Carrollton, TX05.2012
Skills
- Cleaning and Sanitizing
- Merchandise Retrieval and Distribution
- Safety Procedures
- Productivity and Time Management
- Inventory Recordkeeping
- Verbal and Written Communication
- Motivated Team Player
- Product Packaging
- Data Entry
- Excellent Communication
- Dependable and Responsible
- Flexible and Adaptable
- Team building
- Active Listening
- Work Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Ethos Group
06.2018 - Current
Customer Pick up Specialist
Weirs Furniture
04.2015 - 06.2018
Assistant Manager
Welmax/Furniture Of America
04.2014 - 08.2015
Crew
Taco Cabana
04.2014 - 07.2015
Delivery Driver
Wisteria
06.2012 - 01.2014
High School Diploma -
R.L Turner High School
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