ZAKIYA CLARK
Morrow,GA
Summary
Flexible team member who enjoys learning new skills and quickly adapts to organizational changes. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Additional experience in customer service, warehouse fulfillment and inventory counts. Dedicated, well organized, highly communicative and detail-oriented.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Fulfillment Associate
Amazon Fulfillment Center
Lithia Springs, GA
10.2019 - 03.2023
- Used hand-held devices and computers to record and monitor inventory and complete audits.
- Prepared and organized totes, containers, and pallets.
- Segregated and processed incoming freight on pallets to prepare for storage or shipment.
- Operated equipment such as pallet jacks and forklifts to move heavy boxes.
- Wrapped pallets in shrink wrap prior to stowing and loading.
- Examined incoming and outgoing freight to check accuracy and identify damages and quality standards.
- Used scanners to stow freight in appropriate racks and storage areas, and also to quickly locate and track items in warehouse.
- Labeled boxes and pallets with accurate order information, destinations and codes to minimize shipping errors.
- Collaborated with team members to achieve daily work goals.
- Assisted with training new employees to apply strategies and best practices in fulfillment process.
E-Commerce Specialist
DHL Supply Chain
Union City, GA
02.2019 - 10.2019
- Processed returns for online clothing website in accordance with company policy.
- Inspected and salvaged damaged returned products.
- Gathered feedback on product deficiencies.
- Relabeled returned merchandise to be distributed to appropriate departments or palletized for liquidation.
- Completed daily orders with picking and packing of shipments.
- Counted items to verify accuracy of orders.
- Protected items by correctly and carefully packaging products in boxes and bags with proper cushioning material.
- Assembled boxes and utilized adhesive labels and other materials to package items.
- Sealed, packed, and attached identification labels and affixed postage on packages to prepare for shipping.
Brand Ambassador
Alclear, LLC – Hartsfield-Jackson International Airport
Atlanta, GA
11.2016 - 02.2019
- Greeted engaging travelers warmly and pleasantly interacted in natural conversations to provide exceptional customer service.
- Maintained knowledge of current promotions and product features to educate travelers about advantages and benefits of the company.
- Increased sales and membership enrollments by effectively communicating product benefits to entice potential customers.
- Assisted customers by answering questions about product selection based on individual needs and preferences.
- Adhere to security procedures by validating airline documents, verifying traveler identification and following security protocols to prevent fraudulent travel.
- Comply with all security and safety guidelines, policies and procedures at all times.
Fulfillment Associate
Amazon Fulfillment Center
East Point, GA
07.2015 - 01.2017
- Utilized multiple conveyor belts as a sorting system, to sort items fast and accurately.
- Lifted and unloaded packages onto equipment and conveyor to be sorted through warehouse sort stations.
- Used RF hand-held scanners to assess and sort envelopes and packages onto pallets and designated stacking areas.
- Operated equipment such as pallet jacks to move and sort packages to proper work stations inside of warehouse.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Labeled containers on pallets, added stretch and shrink wrap so pallets can be loaded on trucks and shipped.
Prep Cook
Delaware North – Terrapin Tap House/Grindhouse
Atlanta, GA
10.2015 - 03.2016
- Prepare food for cook’s production
- Ensure work areas are clean and organized
- Store leftover raw goods as per cooking procedure
- Procure food ingredients and supplies from main kitchen and pantry for daily work
- Carve and display meats, fruits, vegetables and salads and refill service lines
- Accommodate customer requests on special dietary needs.
General Cleaner
ABM Janitorial Services – Georgia Aquarium
Atlanta, GA
05.2015 - 08.2015
- Responsible for performing general cleaning and upkeep of assigned area within building
- Clean acrylic and glass at a certain amount of times to have it ready for the public
- Respond instantly to calls regarding wet and dry spills.
General Cleaner
ABM Janitorial Services, Hartsfield-Jackson International Airport
College Park, GA
07.2014 - 05.2015
- Responsible for performing general cleaning and upkeep of assigned area within building
- Respond instantly to calls regarding wet and dry spills.
Inventory Associate
WIS International
Jonesboro, GA
05.2013 - 09.2014
- Provided inventory expertise to different retailers and warehouses, while using the most advanced hand-held computer technology to keep record of data
- Capability to work quickly and accurately using basic addition and multiplication skills
Education
High School Diploma -
Benjamin E. Mays High School
Atlanta, GA 08.2010 - 05.2011
Skills
Attention To DetailPeople OrientedAdaptableOrganized
Basic Math Skills
Following InstructionsCleaningCustomer RelationsShipping and Receiving
Pallet Jack Proficiency
Inventory Audits Processing
Flexible and Adaptable
Teamwork and Collaboration
Dependable and Responsible
Problem-Solving
Food preparation and safety
Quick-learning
Time management
Sales Goals
Order picking and processing
Pallet arrangement
Cleaning procedures
Cleaning and Sanitizing
Customer assistance
Product knowledge
Inventory Counts
Timeline
Fulfillment Associate
Amazon Fulfillment Center
10.2019 - 03.2023
E-Commerce Specialist
DHL Supply Chain
02.2019 - 10.2019
Brand Ambassador
Alclear, LLC – Hartsfield-Jackson International Airport
11.2016 - 02.2019
Prep Cook
Delaware North – Terrapin Tap House/Grindhouse
10.2015 - 03.2016
Fulfillment Associate
Amazon Fulfillment Center
07.2015 - 01.2017
General Cleaner
ABM Janitorial Services – Georgia Aquarium
05.2015 - 08.2015
General Cleaner
ABM Janitorial Services, Hartsfield-Jackson International Airport
07.2014 - 05.2015
Inventory Associate
WIS International
05.2013 - 09.2014
High School Diploma -
Benjamin E. Mays High School
08.2010 - 05.2011