Debbie Ryan
Wilmington,DE
Summary
Customer Service Specialist experienced in enhancing customer satisfaction through exceptional service delivery and effective concern resolution. Developed strong relationships with clients and team members, contributing to team success and positive outcomes. Adapted quickly to challenges in fast-paced environments, prioritizing tasks and managing escalated support issues.
Overview
1
1
Certification
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Fulfillment Associate
Amazon
Wilmington, USA
03.2022 - 08.2026
- Operated equipment to pick and pack customer orders accurately.
- Collaborated with team members to ensure efficient workflow in the fulfillment center.
- Followed safety protocols to maintain a secure working environment.
- Used scanning technology to track shipments throughout the delivery process.
Stay Home Mom/School
Home
Wilmington, USA
03.2020 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Fulfillment Associate
Amazon Fulfillment Associates
Middletown, USA
11.2019 - 02.2020
- Worked in a temporary role during peak season to support operational needs.
- Operated equipment to pick and pack customer orders accurately.
- Collaborated with team members to ensure efficient workflow in the fulfillment center.
- Maintained inventory levels through regular stock checks and updates.
- Followed safety protocols to maintain a secure working environment.
Assistant Manager
Sentinel Self Storage
Wilmington, USA
11.2017 - 05.2019
- Oversaw day to day operations at a self storage facility.
- Assisted in managing daily operations of self-storage facility.
- Oversaw inventory management and maintenance of storage units.
- Implemented safety protocols to ensure a secure environment for customers.
- Enhanced customer service by addressing client inquiries and concerns.
Stay at Home Mom
Parent
Wilmington, USA
03.2012 - 11.2017
- Transitioned from entrepreneurship to family care, prioritizing children's needs.
- Coordinated educational activities to support children's learning and development.
- Prepared nutritious meals while considering dietary restrictions and preferences.
- Organized family events and activities to foster quality time together.
- Communicated effectively with family members to address needs and concerns.
- I sold my business to stay home and take care of family.
Owner/Operator
Rita's Water Ice
Bryn Mawr, USA
01.2009 - 03.2012
- Owned and operated a frozen custard/water ice business.
- Interviewed, hired, and trained staff to build a skilled team.
- Oversaw inventory control, facilitated ordering processes, and handled comprehensive accounting tasks.
- Developed marketing promotions, increased sales performance, and prioritized outstanding customer interactions.
- Managed daily operations to ensure smooth service in a high-traffic environment.
- Developed marketing strategies to attract local customers.
- Maintained inventory levels and ordered supplies.
- Developed targeted marketing strategies that increased local customer engagement.
- Processed bi-weekly payroll.
General Manager
Fairfield Inn and Suites by Marriott
Mount Laurel, USA
11.2007 - 12.2008
- Effectively handle all operations for 118 rooms, select service hotel. Overseeing operations of the front office, housekeeping and maintenance departments on a daily basis.
- Interviewed, hired and trained associates to build a skilled and motivated team.
- Developed and implemented incentive programs to enhance guest satisfaction scores.
- Develop and implement incentive programs to acknowledge a positive GSS
- Compile necessary reports and process weekly payroll
- Process all Accounts Payable, Receivable and Capex accounting
- Coordinated marketing strategies to promote hotel services and packages.
- Coordinated marketing strategies to increase visibility and attract guests to hotel services and packages.
- Monitored inventory and procurement processes for supplies and equipment.
Assistant General Manager
Springhill Suites by Marriott
Plymouth Meeting, USA
11.2005 - 11.2007
- Effectively handle all operations for 201 room, select service hotel. Overseeing operations of the front office, housekeeping and maintenance departments on a daily basis.
- Trained new associates to enhance team performance and service quality.
- Developed and implemented incentive programs to enhance guest satisfaction scores
- Coordinated scheduling and staffing to meet hotel demands.
- Conducted weekly walk-arounds and documented inspections of guest rooms and public areas to maintain quality standards
- Develop and implement incentive programs to acknowledge a positive GSS
- Implemented quality control measures for service delivery.
- Coordinated scheduling and staffing to optimize service levels during peak and off-peak periods.
- Process all Accounts Payable, Receivable and Capex accounting
- Compile necessary reports and process weekly payroll
Operations Manager
Candlewood Suites Hotel
Horsham, USA
07.2002 - 09.2005
- Effectively handle all operations for extended-stay hotel in the absence of a General Manager. Supervise and train guest service representatives, maintenance and housekeeping staff.
- Ensured timely processing of accounts payable and receivable for financial accuracy.
- Provided exceptional customer service to enhance guest experience.
- Compiled reports and processed weekly payroll to ensure accurate financial operations.
- Executed General Manager responsibilities since March 2005
- Coordinated staff schedules to optimize guest service and efficiency.
- Implemented safety protocols to maintain a secure environment for guests.
- Conducted regular inspections of hotel facilities to ensure cleanliness and maintenance.
- Oversaw inventory management for supplies and equipment procurement.
- Conducted inspections of hotel facilities to maintain cleanliness and uphold safety standards.
- Resolved guest complaints promptly to improve overall guest satisfaction and loyalty.
Education
Bachelor of Arts - Sociology
Columbia College
Columbia, MO 08.2008 - 09.2010
Associate - Sociology
Burlington County College
Mount Laurel, NJ 01.2002 - 01.2004
Skills
- Order fulfillment
- Inventory management
- Shipping logistics
- Quality control
- Safety compliance
- Customer service
- Attention to detail
- Team collaboration
- Multitasking and organization
- Time management
- Problem solving
- Effective communication
- Leadership skills
- Employee training
- Team leadership
- Sales
- Quality assurance
- Attention to detail
- Relationship building
- Attention to detail
Certification
Driver's License
Timeline
Fulfillment Associate
Amazon
03.2022 - 08.2026
Stay Home Mom/School
Home
03.2020 - 03.2022
Fulfillment Associate
Amazon Fulfillment Associates
11.2019 - 02.2020
Assistant Manager
Sentinel Self Storage
11.2017 - 05.2019
Stay at Home Mom
Parent
03.2012 - 11.2017
Owner/Operator
Rita's Water Ice
01.2009 - 03.2012
Bachelor of Arts - Sociology
Columbia College
08.2008 - 09.2010
General Manager
Fairfield Inn and Suites by Marriott
11.2007 - 12.2008
Assistant General Manager
Springhill Suites by Marriott
11.2005 - 11.2007
Operations Manager
Candlewood Suites Hotel
07.2002 - 09.2005
Associate - Sociology
Burlington County College
01.2002 - 01.2004