Alma Perez
Las Vegas,NV
Summary
Driven by a commitment to excellence, I leveraged attention to detail and efficient sorting skills at Amazon to enhance productivity and safety. As a Team Lead at Green Valley Grocery, I fostered team growth and boosted sales through mentorship and strategic leadership, showcasing my ability to drive results and cultivate strong team dynamics.
Overview
21
21
years of professional experience
Work History
Warehouse Sorter
Amazon
5549 N Hollywood Blvd
10.2023 - Current
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
- Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
Team Lead Sales Associate
Green Valley Grocery
3470 E Centennial Las Vegas, NV
03.2021 - 01.2024
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
- Developed strong relationships with key clients, ensuring their continued loyalty and repeat business.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Boosted employee morale through recognition programs and fostering a supportive work environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Team Leader
711 Gas Station
2577 N Pecos RD Las Vegas Nv 89115
02.2012 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Associate
Walgreens
3025 Las Vegas Blvd
05.2003 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Vista High School
Vista, CAAssociate Degree - Criminal Justice And Forensic Technology
ITT Technical Institute
Las Vegas, NV09.2015
Skills
- Package handling
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- Heavy Lifting
- Efficient Sorting
- Warehouse Safety
- Pallet Jack Operation
- Pallet jack proficiency
- Pallet arrangement
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Sorter
Amazon
10.2023 - Current
Team Lead Sales Associate
Green Valley Grocery
03.2021 - 01.2024
Team Leader
711 Gas Station
02.2012 - 03.2021
Sales Associate
Walgreens
05.2003 - 06.2010
Vista High School
Associate Degree - Criminal Justice And Forensic Technology
ITT Technical Institute