Alma Perez
Luling ,TX
Summary
Dynamic Store Manager with a proven track record at TitleMax Title Loans, excelling in customer relations and inventory management. Recognized for enhancing customer satisfaction and fostering team development. Adept at problem-solving and multitasking, I consistently drive performance and operational efficiency, ensuring a positive experience for both customers and staff.
Overview
6
6
years of professional experience
Work History
Store Manager
TitleMax Title Loans
Temple, TX
05.2024 - 08.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Clerk
Walmar DC
Temple, TX
09.2019 - 05.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Penn Foster Career School
Scranton, PA03.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Goals and performance
- Team building and leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
TitleMax Title Loans
05.2024 - 08.2025
Clerk
Walmar DC
09.2019 - 05.2024
Penn Foster Career School