ALMA POLINARD
San Antonio
Summary
Outgoing and customer-focused professional seeking an entry-level Flight Attendant position.
Eager to apply strong communication, problem-solving, and a warm personality to ensure every passenger enjoys a safe and satisfying travel experience, I am ready to learn and excel in aviation safety protocols.
Overview
21
21
years of professional experience
Work History
Event Coordinator
SATX Events,El Karaoke de Nelly, DHARMA PAAX
San Antonio
09.2024 - Current
- I coordinate events, logistics, and schedules while managing multiple task in a fast-paced environment.
- I communicate clearly with clients, vendors, team members, and guests to provide excellent service.
- I support on-site event operations and resolve issues efficiently.
- I adapt quickly to changes and unexpected situations while maintaining a positive attitude.
Life Insurance Agent
American National Insurance Company
Sann Antonio
03.2019 - 09.2024
- Provided professional customer service support for life insurance policies and client accounts.
- Maintained confidentiality and handled sensitive customer information responsibly.
- Built positive relationships with customers through respectful and attentive communications.
- Remained calm and professional when handling difficult, high-stress situations.
Bilingual Clerk
NEISD
San Antonio
08.2010 - 02.2019
- Facilitated communication between parents and staff in Spanish and English.
- Translated documents and verbal information as required.
- Managed phone calls, emails, and in-person inquiries in both languages.
- Assisted with daily office functions in a high-pressure setting.
Wait Staff Member
Bee's Mexican Restaurant
San Antonio
04.2005 - 07.2010
- Greeted customers promptly, and provided friendly, attentive service.
- Took food and beverage orders accurately and efficiently, and delivered them in a timely manner while ensuring customer satisfaction.
- Followed health, safety, and sanitation standards.
Education
Multiple Customer Service Programs - Customer Support And Comunication Best Practices
AMERICAN NATIONAL INSURANCE
San Antonio, TX09-2024
ESL -
San Antonio College
San Antonio, TX06-2002
High School Diploma -
PREPARATORIA # 22
San Antonio, TX06-1998
Skills
- Excellent verbal communication and active listening
- Friendly, professional, and customer-focused
- Conflict resolution and problem-solving under pressure
- Teamwork and collaboration in fast-paced environments
- Multitasking and strong organizational abilities
- Adaptability and quick decision-making
- Attention to detail and reliability
- Bilingual, fluent in English and Spanish
AVAILABILITY
- Fully flexible
Timeline
Event Coordinator
SATX Events,El Karaoke de Nelly, DHARMA PAAX
09.2024 - Current
Life Insurance Agent
American National Insurance Company
03.2019 - 09.2024
Bilingual Clerk
NEISD
08.2010 - 02.2019
Wait Staff Member
Bee's Mexican Restaurant
04.2005 - 07.2010
Multiple Customer Service Programs - Customer Support And Comunication Best Practices
AMERICAN NATIONAL INSURANCE
ESL -
San Antonio College
High School Diploma -
PREPARATORIA # 22