Overview
Work History
Education
Languages
Timeline
Generic

Alma Ramirez Santos

Tacoma,WA

Overview

2
2
years of professional experience

Work History

Live-Out Nanny

Amrita Dutta
04.2022 - 04.2023
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.

Community Health Care Call Center Representative

Nextaff
04.2021 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Lincoln High School
Tacoma, WA
06.2008

Languages

Spanish
Native or Bilingual

Timeline

Live-Out Nanny

Amrita Dutta
04.2022 - 04.2023

Community Health Care Call Center Representative

Nextaff
04.2021 - 01.2022

Lincoln High School

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