Alma Ramirez Santos
Tacoma,WA
Overview
2
2
years of professional experience
Work History
Live-Out Nanny
Amrita Dutta
Tacoma Wa
04.2022 - 04.2023
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Community Health Care Call Center Representative
Nextaff
7030 Tacoma Mall Blvd 98409
04.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Lincoln High School
Tacoma, WA06.2008
Languages
Spanish
Native or Bilingual
Timeline
Live-Out Nanny
Amrita Dutta
04.2022 - 04.2023
Community Health Care Call Center Representative
Nextaff
04.2021 - 01.2022
Lincoln High School