Alma Ramos
Alamo,TX
Summary
Results-driven Credit Specialist experience in running credit applications to assist with loan portfolios. A sharp employee skilled in scrutinizing financial data and analytics. Ready for a new position where a financial background can be best utilized.
Team-focused individual willing to go the extra mile to ensure quality service to each and every customer. A bilingual Credit Specialist with a commitment to effective and efficient loan application processing. Top 5 insurance seller for Lacks company wide .
Goal-driven Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Overview
15
15
years of professional experience
Work History
Credit Specialist
Lacks Valley Stores Ltd.
Mcallen, TX
09.2014 - Current
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Proactively identified solutions for customers experiencing credit issues.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Customer Service Representative
Lack's Valley Stores LTD
McAllen, TX
09.2014 - 12.2018
- Cash handling and working with other departments to provide excellent customer service.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Cross-trained and provided back up for customer service managers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Receptionist
Life Span Rehab Services
SanJuan , Texas
08.2011 - 09.2014
- Managed scheduling multiple patients a day and with multiple therapist a day
- Assisted office manger with verifying patients medicaid eligibility to assure costs for therapy would be covered
- Produced documents and reports and filed, copied or faxed papers to appropriate parties
- Kept reception area clean and organized to offer positive first impression to every visitor
- Maintained all financial records to verify timely clearance of all credit and debit activities
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared, compiled and filed documents as well as reports presented to various parties
- Provided clerical support to all team members to improve office efficiency and enhance productivity
- Answered and directed incoming calls using multi-line telephone system
Education
Some College (No Degree) - Medical Assisting
Kaplan Career Institute
Pharr, TXSkills
- Organization and efficiency
- Professional and polished presentation
- Record keeping and bookeeping
- Document control
- Data entry
- Efficent and accurate
- Scheduling
- Muti-line telephone skills
- Security understanding
- Multitasking ability
- Flexible
Timeline
Credit Specialist
Lacks Valley Stores Ltd.
09.2014 - Current
Customer Service Representative
Lack's Valley Stores LTD
09.2014 - 12.2018
Receptionist
Life Span Rehab Services
08.2011 - 09.2014
Some College (No Degree) - Medical Assisting
Kaplan Career Institute
Similar Profiles
Randy L JanakRandy L Janak
Merchandise Handler at Lacks Valley Stores Ltd.Merchandise Handler at Lacks Valley Stores Ltd.
Roberto EscobedoRoberto Escobedo
Furniture Repair Technician at Lacks Valley Stores Ltd.Furniture Repair Technician at Lacks Valley Stores Ltd.
Eric D. BrownEric D. Brown
Assembly Supervisor at Lacks Industries / Plastic Plate LLCAssembly Supervisor at Lacks Industries / Plastic Plate LLC