Alma Rivera-Pastor
Mocksville,NC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
Mocksville, NC
02.2022 - 05.2024
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted in creating a motivational atmosphere that encouraged team growth..
- Created and offered additional materials to enhance training.
- Required to pick up supplies and deliver them back to our restaurant due to the lack of supplies needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Overnight Stocker
Walmart
Mocksville, NC
09.2022 - 10.2022
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Restocked shelves according to plan-o-grams set up by management team.
Education
GED -
Davidson-Davie Community College
Mocksville, NC05-2022
Skills
- Previous cashier
- Costumer service
- Bilingual (Spanish and English)
- Good communication skills
- Good memory
- Good team coordination
- Quick learner
- Works under pressure
Timeline
Overnight Stocker
Walmart
09.2022 - 10.2022
Crew Trainer
McDonald's
02.2022 - 05.2024
GED -
Davidson-Davie Community College