Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Felipe

East Wenatchee

Summary

Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into a new field, utilizing strong team coordination and operational management skills.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald's
01.2022 - 01.2024
  • Training: Designed and delivered training sessions for new crew members, ensuring enhanced adherence to company standards
  • Leadership: Supervised and monitored a team of over 10 crew members, keeping a positive work environment and promoting teamwork
  • Customer Service Excellence: Demonstrated exemplary customer service skills, resolving escalated issues and ensuring customer satisfaction
  • Team Collaboration: Collaborated with management to implement new initiatives and improve overall operational performance

Education

Bachelor of Science - Psychology

Washington State University
Pullman, WA
01.2027

High School -

Eastmont High School
East Wenatchee, WA
06-2023

Skills

    Language Proficiency: fluent in Spanish and English

  • Customer Service: experienced in handling customer inquiries and resolving conflict
  • Communication Skills: active listener with clear and effective communication skills
  • Food Handling: knowledge and experience in working with food
  • Cashier Experience: experience in managing cash registers, including managing cash, credit and debit cards transactions
  • Analytical problem-solving
  • Constructive outlook
  • Effective team collaboration

Timeline

Crew Trainer

McDonald's
01.2022 - 01.2024

Bachelor of Science - Psychology

Washington State University

High School -

Eastmont High School

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