Alma Ruiz
Santa Monica,CA
Summary
Highly motivated individual seeking an opportunity to establish myself within a prosperous organization.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
PIH Health Hospital
Los Angeles, California
04.2026 - Current
- Guided patients through financial inquiries and developed personalized payment plans.
- Educated patients on available financial assistance programs.
- Assisted patients with understanding their insurance plans and coverage options.
- Processed insurance claims and verified patient eligibility.
- Verified patient insurance details to ensure proper coverage. benefits for patients.
- Maintained accurate patient records in the database.
- Utilized electronic health record systems to update patient insurance data promptly.
- Answered incoming calls in regards to patient account or other inquiries.
- Resolved customer complaints efficiently, resulting in improved patient satisfaction.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients at reception to ensure a welcoming environment. upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Collaborated with patients to assess their needs and provide assistance. and healthcare professionals to address and fulfill patient needs.
- Supported team efforts by sharing knowledge and best practices.
Patient Access Representative
Cedars Sinai Medical Center
02.2024 - 03.2026
- Facilitated patient registration processes using electronic health record systems.
- Coordinated insurance verification and collected accurate patient information to streamline registration process.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collected co-payments from patients during check-in process. and other payments from patients at time of service.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Managed triage desk operations, greeting patients and promptly addressing inquiries to enhance patient experience.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Collaborated with clinical staff to streamline patient flow and improve service delivery.
- Scanned documents into electronic medical records system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assisted internal departments with various tasks.
- Also covers 3rd fl Labor and delivery following all the same duties
Patient Service Representative
Herman Ostrow School Of Dentistry Of USC
10.2021 - 02.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated insurance verification to ensure accurate billing and expedite reimbursement for services rendered.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Addressed any issues or concerns that arose during peak hours.
- Maintained a well-organized lobby contributing to a welcoming environment for patients and visitors.
- Processed medical records requests while safeguarding patient privacy and ensuring timely access to information for providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into system/ created new charts.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in paperwork.
- Explain procedures and services to patients.
- Reconciled daily deposits and credit card payments to ensure accurate financial records. each day.
- Addressed billing inquiries and disputes promptly to enhance patient satisfaction and maintain trust.
- Audited pt charts to verify credits and process refunds if applicable.
Treatment Coordinator
Herman Ostrow School Of Dentistry Of USC
03.2021 - 10.2021
- Assisted dentists in developing customized treatment plans to meet patient needs.
- Collaborated with insurance companies to secure coverage for necessary treatments, ensuring patients receive appropriate care.
- Managed appointment scheduling for patient visits, ensuring efficient use of time and resources.
- Communicated treatment plans and addressed concerns.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members.
- Provided customer service to create a welcoming atmosphere for patients and their families.
- Reduced no-show appointments by implementing a reliable reminder system using phone calls, texts, or emails.
- Developed payment plans for patients, facilitating access to necessary dental treatments.
- Researched billing issues, and verified insurance.
- Maintained confidentiality of patient data.
Call Center Representative
Herman Ostrow School Of Dentistry Of USC
02.2019 - 02.2021
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Boosted customer satisfaction by resolving inquiries promptly and effectively.
- Streamlined call flow processes, improving response times and enhancing overall productivity.
- Maintained detailed records of customer interactions, improving communication between departments.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Education
Class of 2019 Dental Assisting -
American Career College
Skills
- Benefits Explanation
- Insurance verification
- Electronic health records
- Patient registration
- Claims processing
- Billing procedures
- Customer relationship management
- Documentation accuracy
- Problem solving
- Effective communication
- Conflict resolution
- Team collaboration
- Detail orientation
- Time management
- Account maintenance
- Cash handling
- Hospitality and accommodation
- FLUENT IN Spanish
Timeline
Financial Services Representative
PIH Health Hospital
04.2026 - Current
Patient Access Representative
Cedars Sinai Medical Center
02.2024 - 03.2026
Patient Service Representative
Herman Ostrow School Of Dentistry Of USC
10.2021 - 02.2024
Treatment Coordinator
Herman Ostrow School Of Dentistry Of USC
03.2021 - 10.2021
Call Center Representative
Herman Ostrow School Of Dentistry Of USC
02.2019 - 02.2021
Class of 2019 Dental Assisting -
American Career College