Alma Hissong
Denver ,CO
Summary
Dynamic professional with extensive experience at Amazon LLC, excelling in packaging and labeling while ensuring safety and organization. A self-motivated team player, I effectively trained new employees and improved inventory accuracy, leveraging strong problem-solving skills to enhance operational efficiency and support production targets.
Overview
15
15
years of professional experience
Work History
Warehouse Worker
Amazon LLC
Denver, CO
09.2022 - Current
- Operated forklifts and pallet jacks to transport goods efficiently.
- Ensured precise inventory records through effective shipment execution.
- Maintained organization and cleanliness in work areas to support safety protocols.
- Collaborated with team members to meet daily production targets.
- Leveraged scanning technology for efficient inventory oversight.
- Assisted in training new employees on safety protocols and procedures.
Customer Service Manager
DISH
Thornton, WV
10.2021 - 07.2022
- Led customer service team to enhance support quality and efficiency.
- Created initiatives to enhance employee knowledge retention.
- Implemented new CRM software to streamline customer interactions and data management.
- Analyzed customer feedback trends to identify areas for service improvement.
- Coordinated cross-departmental initiatives to address common customer pain points.
- Established protocols for handling escalated customer issues effectively and swiftly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Networking Technician
DIRECTV
Englewood, CO
10.2017 - 03.2020
- Installed and configured networking equipment to ensure optimal connectivity and performance.
- Monitored network performance and resolved issues to maintain service reliability.
- Partnered with team to troubleshoot and fix network problems.
- Assisted in implementing network security measures to protect sensitive data.
- Conducted routine maintenance on networking systems, ensuring up-to-date firmware and software.
- Trained junior staff on best practices for network management and troubleshooting techniques.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Performed root cause analysis for recurring issues, implementing long-term solutions to prevent future occurrences effectively.
Sales and Marketing Intern
Teleperformance USA
Denver, CO
10.2016 - 03.2018
- Executed research to determine market trends and customer inclinations.
- Assisted in the development of marketing materials for campaigns.
- Collaborated with team members on social media strategy implementation.
- Generated insightful reports and presentations to strengthen sales activities.
- Managed data entry tasks to maintain accurate customer databases.
- Participated in brainstorming sessions to generate new marketing ideas.
- Helped coordinate promotional events to enhance brand visibility.
Recruiter
AWI Enterprises
Denver, CO
01.2011 - 2016
- Streamlined candidate sourcing through targeted outreach and job postings on various platforms.
- Facilitated interview scheduling, ensuring timely communication between candidates and hiring managers.
- Contributed to developing methods for attracting high-caliber candidates.
- Conducted initial candidate screenings to assess qualifications and cultural fit for open positions.
- Enhanced onboarding processes by creating comprehensive orientation materials for new hires.
Project Data Analyst
AWI Enterprises
Denver, CO
01.2011 - 2016
- Analyzed project data to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to gather requirements and define project objectives.
- Utilized Tableau to improve the accuracy of data visualization reports.
- Executed inspections to ensure the integrity of project information.
- Assisted in the creation of project documentation, maintaining standards for clarity and consistency.
Education
Bachelor of Science - Biology
Velez College Cebu General Hospital
Cebu 04.2000
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Loading and unloading
Accomplishments
Cum Laude College
Languages
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon LLC
09.2022 - Current
Customer Service Manager
DISH
10.2021 - 07.2022
Networking Technician
DIRECTV
10.2017 - 03.2020
Sales and Marketing Intern
Teleperformance USA
10.2016 - 03.2018
Recruiter
AWI Enterprises
01.2011 - 2016
Project Data Analyst
AWI Enterprises
01.2011 - 2016
Bachelor of Science - Biology
Velez College Cebu General Hospital