Alma Graciela Villarreal
Brownsville
Summary
Dynamic customer service associate with a proven track record in problem-solving, active listening, and collaboration. Adept at efficiently resolving inquiries and enhancing customer satisfaction through meticulous task management and organized workflows. Leverages comprehensive product knowledge to effectively address issues and strategically promote sales, driving revenue growth. Extensive experience in fast-paced, customer-facing environments, consistently building trust and fostering long-term loyalty through exceptional service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lacks Furniture
Brownsville, TX
10.2025 - 06.2026
- Assisted customers with product inquiries and order placements.
- Processed customer returns and exchanges efficiently.
- Collaborated with team members to address customer needs promptly.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints while ensuring positive experiences.
- Provided detailed information about products and services to assist customers effectively.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Childcare Provider
Mickey's Daycare
Brownsville, TX
05.2023 - 09.2025
- Planned and implemented engaging activities to promote learning and development.
- Communicated daily with parents about children's progress and needs, fostering strong parent-provider relationships.
- Maintained cleanliness and organization in play areas and classrooms.
- Collaborated with staff to create a positive, inclusive atmosphere for all children.
- Monitored behavior and guided conflict resolution among children, promoting a harmonious play environment.
- Conducted safety checks on equipment and toys to ensure proper functioning.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained daily records of activities, behaviors, meals, and naps.
- Observed children's behavior and development, sharing insights with parents to support growth and learning.
Sales Representative/Receptionist
CutCo Vector Marketing
Brownsville, TX
03.2021 - 08.2021
- Tailored sales presentations to align with client needs and preferences, enhancing engagement.
- Refined sales strategies with team members to boost customer engagement.
- Resolved customer inquiries promptly, ensuring a positive buying experience for all clients.
- Coordinated meetings with potential clients to understand their wishes and concerns.
- Scheduled appointments and coordinated meetings for staff and clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Recruited, hired and trained new hires to optimize profitability.
Education
High School Diploma -
Pace Early College High School
Brownsville, TX06-2021
Associate of Arts - Business Administration
Texas Southmost College
Brownsville, TXSkills
- Customer support
- Customer service
- Order processing
- Inbound and outbound calling
- Refunds and exchanges
- Appointment scheduling
- Account updating
- Multi-line phone systems
- Document and records management
- Recordkeeping strengths
- Time management
- Organizational skills
- Conflict resolution
- Problem resolution
- Complex Problem-solving
- Team collaboration
- Cross-functional team collaboration
- Effective communication
- Active listening
- Teamwork
- Assertiveness
- Office equipment proficiency
- Problem solving
- Customer complaint resolution
- Complaint handling
- Customer relationship management (CRM)
- Quality assurance
- Hospitality and accommodation
- Complaint escalation
- Refunds processing
- Support case resolution
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Calm under pressure
- Issue and complaint resolution
- Customer data confidentiality
- Work prioritization
Affiliations
Rescuing and rehoming animals
Certification
CPR
Languages
Spanish
Native/ Bilingual
French
Elementary
Interests
- Music
- Animal Care
- Environmental Stewardship
- Environmental Conservation Projects
Timeline
Customer Service Associate
Lacks Furniture
10.2025 - 06.2026
Childcare Provider
Mickey's Daycare
05.2023 - 09.2025
Sales Representative/Receptionist
CutCo Vector Marketing
03.2021 - 08.2021
Associate of Arts - Business Administration
Texas Southmost College
High School Diploma -
Pace Early College High School
Education and Training
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