Almarosa Macias
Bridgeport,TX
Summary
Results-driven customer service specialist with nine years of retail experience. Adept at prioritizing tasks, multitasking effectively, and ensuring goal attainment. Proven track record in scheduling, customer relationship management, and document control. Flexible and goal-oriented approach to teamwork. Seeking to transition into a management position within a forward-thinking organization to capitalize on dependable and self-starting nature.
Overview
22
22
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
04.2024 - Current
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Employed GPS and other navigational tools to find shortest routes to locations.
Assistant Rural Carrier
United States Postal Service
02.2018 - 07.2025
- Ensured packages were sealed properly.
- Scanned packages into system for delivery preparation.
- Organized and loaded packages into delivery trucks.
- Ensured timely delivery to assigned addresses.
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
- Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
DSD Receiver
Brookshire's Grocery Company
03.2014 - 04.2024
- Oversaw organization and upkeep of General Merchandise and non-food areas in retail store.
- Created financial reports for accounting activities.
- Managed vendor and product intake through scanning and receiving processes.
- Ensured designated store products were fresh and rotated by managing rotation verification.
- Processed daily and weekly DSD tickets to file invoices.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Entered DSD invoices into inventory system for prompt record keeping.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Protected company assets through accurate receipt and return of DSD product.
- Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Processed reclaims and returns to vendors and warehouse for credit.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Waitress
Julio's Mexican Restaurant
09.2012 - 05.2013
- Recorded orders and partnered with kitchen team members to serve food and beverages.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Calculated charges, issued table checks and collected payments from customers.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Certified Nursing Assistant
Decatur Nursing and Rehabilitation Center
10.2003 - 02.2004
- Ensured cleanliness and orderliness in patients' rooms, communal areas, and nursing stations.
- Optimized patient comfort and safety through strategic repositioning.
- Enhanced patient comfort by providing assistance with daily grooming and feeding tasks.
- Assessed patients, documented and monitored vital signs, and communicated changes to supervising RNs.
- Monitored and recorded patient vital signs, including recording daily inputs and outputs.
- Implemented and enforced policies and procedures.
Education
High School Diploma -
Bridgeport High School
Bridgeport, TX2000
Skills
- Cheerful and energetic
- Excellent multi-tasker
- Customer service
- Adaptive team player
- Organizational strengths
Timeline
Rural Carrier Associate
United States Postal Service, USPS
04.2024 - Current
Assistant Rural Carrier
United States Postal Service
02.2018 - 07.2025
DSD Receiver
Brookshire's Grocery Company
03.2014 - 04.2024
Waitress
Julio's Mexican Restaurant
09.2012 - 05.2013
Certified Nursing Assistant
Decatur Nursing and Rehabilitation Center
10.2003 - 02.2004
High School Diploma -
Bridgeport High School
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