Summary
Work History
Education
Skills
Timeline
Generic

Almarosa Russo-Morey

North Augusta,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated and resourceful professional with advanced observational, conflict-management and problem solving abilities developed over years in security and Public safety field.

Work History

Frontline Member Associate

Sam's Club
Aiken, SC
10.2023 - Current
  • Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Enhanced team efficiency by providing assistance to coworkers during peak hours.
  • Streamlined the checkout process for quicker transactions and increased customer satisfaction.
  • Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
  • Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
  • Maintained accurate records of member information, ensuring data privacy and security at all times.

Security Specialist

Security Industry Specialists, Allied Universal
Reno, Nevada
10.2018 - 07.2023
  • Patrol and monitor premises in company vehicle or by foot to observe any unusual activity and maintain visibility.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Investigate and report any safety conditions which may endanger site personnel; such as hazardous conditions, fires or other facility related events.
  • Investigate security related incidents, interview witnesses, complaints and victims. Gather physical and photographic evidence for future use.
  • Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.

Security Operations Center Operator

Security Industry Specialists
Reno, Nevada
01.2013 - 10.2018
  • Recorded incident reports with detailed accounts of occurrences. Initiate incident reports and work orders for situations that require one.
  • Performed ongoing reviews of multiple monitoring systems to detect potential risks.
  • Initiate investigations and alert responding personnel to all unexplained alarm activations.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Education

Licensed Practical Nurse

California Nurses Institute
San Francisco, CA

High School Diploma -

Pinole Valley High School
Pinole, CA

Skills

  • Bilingual
  • Customer Service
  • Product Sales
  • Ability to stay calm and give direction under pressure
  • Strong Work Ethic
  • Multitasking, prioritizing and ability to analyze problems
  • Paperwork Processing, Communication Equipment Operation
  • Professional demeanor,
  • Ability to work independently while also being a team player
  • CPR, AED and First Aid Certified
  • Nursing experience

Timeline

Frontline Member Associate

Sam's Club
10.2023 - Current

Security Specialist

Security Industry Specialists, Allied Universal
10.2018 - 07.2023

Security Operations Center Operator

Security Industry Specialists
01.2013 - 10.2018

Licensed Practical Nurse

California Nurses Institute

High School Diploma -

Pinole Valley High School

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Almarosa Russo-Morey