Almaze Kassa
Olathe,KS
Summary
Authorized to work in the US for any employer. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Stocking Associate
Walmart
05.2021 - Current
- Online
- Produce
- Greeting and helping customers
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Checked expiration dates on perishable items to ensure freshness.
- Provided excellent customer service by responding courteously to inquiries.
- Inspected items received for damage or other issues.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Online Grocery Associate
Walmart
05.2021 - Current
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Troubleshot any problems or errors that occurred during checkout.
- Managed inventory levels to ensure availability of products for customers.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Tracked shipments from suppliers and ensured timely delivery of goods for customers.
- Ensured compliance with local laws and regulations governing e-commerce operations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Canceled orders based on customer requests or inventory or delivery problems.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Listened to customer needs to identify and recommend best products and services.
Crew Member
McDonald's
05.2018 - 06.2018
- Greeted customers, assisted with any questions, kept the restaurant clean and neat.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Certified Nursing Assistant Certificate - Certified Nursing Assistant
Johnson County Community College
Overland Park, KSundefined
University of Missouri - Kansas City
Kansas City, MOHigh School Diploma - undefined
Olathe North Sr High School
Olathe, KS05.2018
Skills
- Languages- Amharic and English
- Translation
- Organizational Skills
- Teamwork
- Caregiver
- Customer Service
- Merchandise Stocking
- Positive Attitude
- Friendly and Personable
- Complex Problem-Solving
- Performance Improvement
- Customer Assistance
Languages
Amharic
Native or Bilingual
Timeline
Stocking Associate
Walmart
05.2021 - Current
Online Grocery Associate
Walmart
05.2021 - Current
Crew Member
McDonald's
05.2018 - 06.2018
Certified Nursing Assistant Certificate - Certified Nursing Assistant
Johnson County Community College
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University of Missouri - Kansas City
High School Diploma - undefined
Olathe North Sr High School