Almedina Klincevic
Dobbs Ferry,NY
Summary
Dynamic and organized receptionist with proven expertise at White Plains Hospital Center, enhancing front desk efficiency and customer satisfaction. Skilled in appointment scheduling and data entry, I excel in managing multiple tasks while maintaining confidentiality. Recognized for streamlining operations and fostering a welcoming environment for clients and staff alike.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Receptionist
White Plains Hospital Center
10.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Receptionist
ENT Faculty Practice
07.2013 - 08.2019
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
RECEPTIONIST
MIDTOWN OBGYN
07.2010 - 07.2013
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
2 Year PROGRAM DEGREE - MEDICAL BILLING AND CODING
Concorde Career Institude
Jacksonville, FL06-2007
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Data inputting
- Schedule management
- Administrative support
- Calendar management
Timeline
Receptionist
White Plains Hospital Center
10.2019 - Current
Receptionist
ENT Faculty Practice
07.2013 - 08.2019
RECEPTIONIST
MIDTOWN OBGYN
07.2010 - 07.2013
2 Year PROGRAM DEGREE - MEDICAL BILLING AND CODING
Concorde Career Institude
High School Diploma -
Andrew Jackson High School
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