Almier Dowdell
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Relations Associate
07.2022 - 11.2023
- Assisted customers with product selection through expert knowledge of company offerings and benefits analysis tailored to individual needs.
- Trained new Customer Relations Associates in company policies, procedures, and best practices.
- Served as a mentor for junior associates, providing guidance and support to help them reach their full potential in the role.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics for quality assurance scores, call handle times, and issue resolutions.
- Reduced response time by implementing efficient problem-solving techniques for faster resolutions.
Work Study Student
After School Matters Inc.
06.2019 - 09.2019
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
Education
No Degree - Business
Elmhurst University
Elmhurst, IL05.2026
High School Diploma -
Marshall High School
Chicago, IL05.2019
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Teamwork and Collaboration
- Computer Skills
- Calm Under Pressure
- Problem Resolution
- Microsoft Office
Reading
I enjoy reading motivational books, that inspire me to grow to my greatest potential.
Timeline
Customer Relations Associate
07.2022 - 11.2023
Work Study Student
After School Matters Inc.
06.2019 - 09.2019
No Degree - Business
Elmhurst University
High School Diploma -
Marshall High School