Alnaysia M. Dennis
New Rochelle,NY
Summary
Dynamic Senior Residential Aide Supervisor with proven expertise at Saint Pauls Inc in staff leadership and facility safety. Skilled in crisis response and incident documentation, I excel in enhancing operational efficiency and ensuring compliance. Committed to fostering a supportive environment, I effectively engage clients and lead teams to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Residential Aide Supervisor
Saint Pauls Inc
Bronx, NY
01.2023 - Current
- - Supervise and support residential aide staff to ensure effective facility operations
- - Conduct hourly rounds to uphold safety, document observations, and address incidents
- - Manage front desk operations including curfew enforcement, visitor logs, and incident reporting
- - Coordinate meal distribution, monitor pantry inventory, and maintain cleanliness of shared areas
- - Communicate with case managers and supervisors regarding client concerns and support plans
- - Lead training and onboarding of new staff, ensuring adherence to agency policies and procedures
Senior Residential Aide Supervisor
Childrens Rescue Fund
Manhattan, NY
09.2022 - Current
- - Oversee shift staff, delegate tasks, and monitor client movement and safety
- - Conduct scheduled facility rounds and log documentation for compliance
- - Coordinate food service activities including deliveries, distribution, and sanitation
- - Maintain accurate and updated daily rosters and shift reports
- - Assist with front desk duties and enforce facility policies
Customer Service Representative
Quick
Manhattan, NY
03.2022 - 09.2022
- - Processed mobile and electronic transactions quickly and accurately
- - Provided customer service to over 100 patrons daily
- - Worked collaboratively with kitchen staff to fulfill high-volume orders
Package Handler
UPS
Bronx, NY
12.2018 - 03.2019
- - Sorted and labeled incoming and outgoing packages
- - Operated equipment to move, load, and unload cargo
- - Maintained accuracy and time efficiency in a fast-paced environment
Food Service Worker
Compass Group
South Windsor, CT
08.2017 - 06.2018
- - Prepared and served meals while adhering to health and safety standards
- - Maintained a clean and organized kitchen and dining area
- - Assisted in food prep and collaborated with chefs
Sales Associate
Wentworth Clothiers
South Windsor, CT
08.2017 - 06.2018
- - Handled transactions, refunds, and customer inquiries
- - Restocked merchandise and maintained store presentation
- - Delivered high-level customer service and product knowledge
Childcare Assistant
WHEDco
Bronx, NY
03.2012 - 03.2013
- - Supervised over 50 infants and toddlers in a structured daycare setting
- - Maintained daily logs of meals, behaviors, and incidents
- - Assisted with educational activities and meal preparation
Education
Associate of Arts - Human Resources
Bronx Community College
Bronx, NY09.2008
Skills
- - Staff Leadership & Supervision
- - Facility Safety & Emergency Response
- - Shelter Operations & DHS Compliance
- - Microsoft Office (Word, Excel, Outlook)
- - Incident Reporting & Documentation
- - Conflict De-escalation & Crisis Response
- - Client Engagement & Professional Communication
Certification
- - Food Handler Certified
- - CPR Certified
- - Mandated Reporter Certified
- - CARES Training
Timeline
Senior Residential Aide Supervisor
Saint Pauls Inc
01.2023 - Current
Senior Residential Aide Supervisor
Childrens Rescue Fund
09.2022 - Current
Customer Service Representative
Quick
03.2022 - 09.2022
Package Handler
UPS
12.2018 - 03.2019
Food Service Worker
Compass Group
08.2017 - 06.2018
Sales Associate
Wentworth Clothiers
08.2017 - 06.2018
Childcare Assistant
WHEDco
03.2012 - 03.2013
Associate of Arts - Human Resources
Bronx Community College
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