Alniajai Whatley
Montgomery,AL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
2
years of professional experience
Work History
Medicaid Eligibility Specialist
Results Cx
08.2024 - 04.2025
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Conducted initial eligibility screenings for Medicaid applicants.
Customer Service Representative
Teleperformance
06.2023 - 07.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
McIntyre Comprehensive Academy
Montgomery, AL05-2023
Skills
- Medicaid eligibility
- Eligibility screening
- Financial verification
- Data management
- Patient documentation
- Customer service
Timeline
Medicaid Eligibility Specialist
Results Cx
08.2024 - 04.2025
Customer Service Representative
Teleperformance
06.2023 - 07.2024
High School Diploma -
McIntyre Comprehensive Academy