Alnita Lindsay
TITLE
Clover,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Escalation
Wells Fargo
01.2015 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided excellent customer care by responding to requests.
North Carolina Foreclosure Team Lead
Hunoval Law Firm
04.2012 - 10.2013
- Directed and supervised team of 4 engaged in the non judicial foreclosure process
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with management and vendors to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Liason between the vendors and borrowers
- Requested title updates as needed as well as review and update title
Foreclosure Post Sale Processor
Rogers, Townsend And Thomas Law Firm
05.2010 - 04.2012
- Entered figures using 10-key calculator to compute reinstatement and payoff quotes quickly.
- Effectively communicated with clients about payment needs and updated system with detailed and accurate notes.
- Analyzed reinstatements and payoffs.
- Performed proper calculations and prepared payoff figures.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
High School Diploma -
Clover High School
Clover, SCAssociate of Applied Science - Legal Secretarial
Gaston College
DallasSkills
- Effective Multitasking
- Productivity Standards
- Quality Control Policies
- Electronic Systems
- Information Updates
- Client Relationships
- Website Navigation
- Knowledge Base
- Operational Efficiency
- Job Assignments
- Microsoft Office
- Online Systems
Certification
- SC Notary Public
- Lean Six Sigma Greenbelt Certified
Timeline
Escalation
Wells Fargo
01.2015 - Current
North Carolina Foreclosure Team Lead
Hunoval Law Firm
04.2012 - 10.2013
Foreclosure Post Sale Processor
Rogers, Townsend And Thomas Law Firm
05.2010 - 04.2012
High School Diploma -
Clover High School
Associate of Applied Science - Legal Secretarial
Gaston College
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