Summary
Overview
Work History
Education
Skills
Timeline
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Haris Krajinic

San Jose,CA

Summary

I am a Trust and Safety Specialist with a comprehensive background in managing tier 1 escalated tasks, emphasizing the critical importance of maintaining user safety, preventing real-world harm, and safeguarding client reputation. Proven expertise in collaborating with law enforcement agencies, legal teams, and cross-functional partners to address high-priority issues and mitigate potential PR risks.

Overview

13
13
years of professional experience

Work History

Trust & Safety Escalation Specialist

Accenture LLP
06.2020 - Current
  • Investigating tier 1 trust and safety escalated tasks ranging from potential real world harm, high priority account appeals,legal, law enforcement, and potential PR risks
  • Working with law enforcement to investigate users that were escalated and need to be actioned accordingly to prevent potential harm
  • Provide insight to legal with information, so they can build an effective case for the client and provide any documentation they may need
  • Global safety on call, which entails working high priority escalations that require immediate attention
  • Adding any violating information found to proper folders to ensure data privacy for users and prevent potential negative PR situations for the client
  • Complete tasks in timely matter in order to meet deadlines set by escalating parties that could have negative implications if not handled properly
  • Complete urgent appeals for business manager clients that are time sensitive and could result in financial loss to user accounts if not handled effectively
  • Protect clients reputation by ensuring user data privacy standards are met at all times and policy points are kept confidential between safety team only
  • Triaging tasks to XFN partners and working with them to remove bad actors
  • Assist in training new members joining the team and also being available as a point of contact to any questions members encounter during investigation process

Safety Analyst

Accenture LLP
09.2018 - 06.2020
  • Reviewing escalated content to ensure users accounts are actioned accordingly
  • Keeping up to date on constantly changing policy points by reviewing weekly updates, attending calibration meetings ,and collaborating with subject matter experts on key points to help assist with decisions
  • Provide shadow sessions to multiple teams demonstrating daily workflow and provide insight on potential improvements that can be made to more effectively action user accounts
  • Achieving SLA standards to guarantee quality meets expectations provided by the client, which helps ensure user accounts are being precisely handled
  • Collaborating with team members to make decisions based on client policy and providing insight that would help analysts action more effectively
  • Managing daily workflow to ensure weekly quotas provided by the client were met in order to provide high volume of service to user accounts
  • Labor/Project Management M

Labor/Project Management

M&S Roofing Co
06.2010 - 08.2018

Education

B.S - Business Marketing

San Francisco State University
San Francisco, CA
05.2017

Skills

  • Experience using Microsoft software
  • Managing multiple teams while working on various projects
  • Proficient in Balkan languages (Bosnian, Croatian, Montenegrin, Serbian,)
  • Independently and effectively handle high volume tasks under minimal supervision
  • Client Relationships
  • Confidentiality Requirements
  • Effective Multitasking
  • Document and Records Management
  • Providing Feedback

Timeline

Trust & Safety Escalation Specialist

Accenture LLP
06.2020 - Current

Safety Analyst

Accenture LLP
09.2018 - 06.2020

Labor/Project Management

M&S Roofing Co
06.2010 - 08.2018

B.S - Business Marketing

San Francisco State University

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Haris Krajinic