Alnorlilia Rios
South Bend,IN
Summary
Proven track record of enhancing donor satisfaction and operational efficiency at Grifols Biomat USA through meticulous attention to detail and superior data entry skills. Demonstrated adaptability and problem-solving abilities across diverse roles, significantly improving customer service and workplace productivity. Excelled in teamwork and collaboration, driving positive outcomes and maintaining high-quality standards.
Overview
4
4
years of professional experience
Work History
Donor Center Technician
Grifols Biomat USA
08.2022 - 07.2024
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Set up, maintained and verified sterility of lab equipment and tools.
Hotel Porter
Four Winds Casino
04.2024 - 06.2024
- Supported the front office team during peak hours by handling overflow calls or assisting with administrative tasks as needed.
- Monitored inventory levels of essential supplies like towels or toiletries in public restrooms, replenishing stock as necessary to maintain a well-presented hotel environment.
- Contributed positively to a welcoming atmosphere within hotel public areas by greeting guests and offering assistance when appropriate.
- Delivered exceptional customer service, often resulting in repeat business and positive reviews.
TNA
Brickyard Healthcare
12.2022 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Book Picker
Better World Books
07.2022 - 09.2022
- Consistently met or exceeded daily packing quotas while maintaining high-quality standards for each shipment.
- Assisted in the implementation of warehouse management software to improve tracking, inventory control, and overall efficiency within the packing department.
- Supported warehouse operations through effective communication with team members and supervisors, facilitating smooth processes within the facility.
- Increased overall workplace efficiency with proactive problem-solving skills related to book packing challenges.
- Streamlined the book storage process by reorganizing warehouse shelves according to categories, making it easier for packers to locate items quickly.
Assistant Manager
Jimmy John's
07.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Rise Up Academy At Eggleston
South Bend, INSkills
- Patient confidentiality
- Adaptable mindset
- Quality Control Procedures
- Data entry proficiency
- Phlebotomy experience
- OSHA Regulations
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Reliability
Timeline
Hotel Porter
Four Winds Casino
04.2024 - 06.2024
TNA
Brickyard Healthcare
12.2022 - 02.2024
Donor Center Technician
Grifols Biomat USA
08.2022 - 07.2024
Book Picker
Better World Books
07.2022 - 09.2022
Assistant Manager
Jimmy John's
07.2020 - 09.2022
High School Diploma -
Rise Up Academy At Eggleston
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