Alocyndor Underwood
Lakeland,Florida
Summary
Dynamic and motivated professional seeking to join a forward-thinking company that promotes growth and collaboration. Committed to acquiring new skills while effectively contributing to team objectives and enhancing overall productivity. Passionate about creating a positive impact in the workplace and driving success through teamwork and innovation. Prepared to embrace new challenges to support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Quality Management Specialist & Client & Partner Relations Specialist
Heartland for Children
01.2006 - Current
- Conduct comprehensive audits to ensure compliance with regulatory standards and best practices.
- Analyze data trends to identify areas for process enhancement, driving operational excellence.
- Facilitate meetings with multidisciplinary teams to enhance case strategies and outcomes.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Developed training materials for new staff, enhancing onboarding processes and service delivery standards.
- Work effectively to problem-solve incoming client complaints.
- Educate and help others navigate the child welfare system.
- Manage high volume calls in a fast pace environment.
Family Case Manager
Gulf Coast Jewish Family Services
07.2005 - 10.2006
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Conducted comprehensive assessments to identify family needs and develop tailored service plans.
- Coordinated with community resources to connect families with essential services and support systems.
- Monitored family progress and adjusted case plans based on evolving circumstances and feedback.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Provided crisis intervention support, leveraging conflict resolution skills to stabilize familial situations.
- Coordinated with other professionals, such as therapists, medical providers, school personnel, and attorneys to address the unique needs of each family.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
Family Case Manager
Kids Hope United
10.2004 - 07.2005
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Conducted comprehensive assessments to identify family needs and develop tailored service plans.
- Coordinated with community resources to connect families with essential services and support systems.
- Monitored family progress and adjusted case plans based on evolving circumstances and feedback.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Provided crisis intervention support, leveraging conflict resolution skills to stabilize familial situations.
- Coordinated with other professionals, such as therapists, medical providers, school personnel, and attorneys to address the unique needs of each family.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
Education
Bachelor Degree - Business Administration
Florida Agricultural & Mechanical University
Tallahassee, Florida04-2004
Skills
- Efficient in fast-paced environments
- Adaptable learner
- Expertise in resolving complex issues
- Excellent communication
- Attentive listening
- Reliability
- Collaborative teamwork
Certification
- CWCM (Child Welfare Case Manager)
Timeline
Senior Quality Management Specialist & Client & Partner Relations Specialist
Heartland for Children
01.2006 - Current
Family Case Manager
Gulf Coast Jewish Family Services
07.2005 - 10.2006
Family Case Manager
Kids Hope United
10.2004 - 07.2005
Bachelor Degree - Business Administration
Florida Agricultural & Mechanical University