Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alocyndor Underwood

Lakeland,Florida

Summary

Dynamic and motivated professional seeking to join a forward-thinking company that promotes growth and collaboration. Committed to acquiring new skills while effectively contributing to team objectives and enhancing overall productivity. Passionate about creating a positive impact in the workplace and driving success through teamwork and innovation. Prepared to embrace new challenges to support organizational goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Quality Management Specialist & Client & Partner Relations Specialist

Heartland for Children
01.2006 - Current
  • Conduct comprehensive audits to ensure compliance with regulatory standards and best practices.
  • Analyze data trends to identify areas for process enhancement, driving operational excellence.
  • Facilitate meetings with multidisciplinary teams to enhance case strategies and outcomes.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Developed training materials for new staff, enhancing onboarding processes and service delivery standards.
  • Work effectively to problem-solve incoming client complaints.
  • Educate and help others navigate the child welfare system.
  • Manage high volume calls in a fast pace environment.

Family Case Manager

Gulf Coast Jewish Family Services
07.2005 - 10.2006
  • Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
  • Conducted comprehensive assessments to identify family needs and develop tailored service plans.
  • Coordinated with community resources to connect families with essential services and support systems.
  • Monitored family progress and adjusted case plans based on evolving circumstances and feedback.
  • Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
  • Provided crisis intervention support, leveraging conflict resolution skills to stabilize familial situations.
  • Coordinated with other professionals, such as therapists, medical providers, school personnel, and attorneys to address the unique needs of each family.
  • Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.

Family Case Manager

Kids Hope United
10.2004 - 07.2005
  • Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
  • Conducted comprehensive assessments to identify family needs and develop tailored service plans.
  • Coordinated with community resources to connect families with essential services and support systems.
  • Monitored family progress and adjusted case plans based on evolving circumstances and feedback.
  • Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
  • Provided crisis intervention support, leveraging conflict resolution skills to stabilize familial situations.
  • Coordinated with other professionals, such as therapists, medical providers, school personnel, and attorneys to address the unique needs of each family.
  • Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.


Education

Bachelor Degree - Business Administration

Florida Agricultural & Mechanical University
Tallahassee, Florida
04-2004

Skills

  • Efficient in fast-paced environments
  • Adaptable learner
  • Expertise in resolving complex issues
  • Excellent communication
  • Attentive listening
  • Reliability
  • Collaborative teamwork

Certification

  • CWCM (Child Welfare Case Manager)

Timeline

Senior Quality Management Specialist & Client & Partner Relations Specialist

Heartland for Children
01.2006 - Current

Family Case Manager

Gulf Coast Jewish Family Services
07.2005 - 10.2006

Family Case Manager

Kids Hope United
10.2004 - 07.2005

Bachelor Degree - Business Administration

Florida Agricultural & Mechanical University
Alocyndor Underwood