ALOFA PAAGA
Sacramento,CA
Summary
Preserve and boost company revenue with strong customer service skills and careful investigation of complaints. Reliable punctual customer service representative and successfully handle fast paced inbound calls. Proven willingness to take on any task to support team and help business succeed. Offering strong energetic and professional abilities.
Overview
7
7
years of professional experience
Work History
HVAC DISPATCHER
BELL BROTHERS HEATING & AIR
03.2021 - 09.2024
- Received and dispatched calls for emergency services on Service Titan.
- Monitored HVAC/Plumbing technicians to ensure proper communication between personnel in the field and dispatch office.
- Updated record of driver locations, delays, and cancellations.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared weekly performance reviews technicians based on their adherence to company standards.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Assigned technicians to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
FANEUIL INC.
10.2019 - 03.2021
- Manage a large portfolio of diverse accounts
- Handle upwards of 150 inbound calls each day
- Negotiate with individuals to resolve delinquent balance accounts
- Resolve disputes in a profession and respectful manner
- Complete and escalate customers' needs and complaints
- Assist de-escalation conflicts and building personalized solutions
AIRPORT PASSENGER ASSISTANCE/ DISPATCHER
ABM AVIATION
07.2018 - 10.2019
- Help clear aircraft for arrival and departure with appropriate documentation
- Coordinate with supervisor for dispatcher duties and assignments
- Prepare deployment sheets to multiple airlines
- Complete schedules for a passenger pick up and drop off
- Perform duties such as greeting passengers, explaining use of safety equipment, and serving meals or beverages
- Complete training new hires as a back up dispatcher
WAREHOUSE ASSOCIATE
CEVA FREIGHT MANAGEMENT
08.2017 - 07.2018
- Prepare and complete warehouse order for delivery or pick up according to schedule
- Receive and process warehouse stocks and products
- Perform warehouse inventory controls and keep a quality standard high for audits
- Prepare 100 plus orders on average each day, pulling and packaging for quick shipment
- Assisted with safe housekeeping procedures by maintaining clean workstations and areas
Education
HIGH SCHOOL DIPLOMA -
CALVINE HIGH SCHOOL
05.2017
Skills
- Communication
- Work Ethic
- Interpersonal Skills
- Time Management
- Adaptability
Timeline
HVAC DISPATCHER
BELL BROTHERS HEATING & AIR
03.2021 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
FANEUIL INC.
10.2019 - 03.2021
AIRPORT PASSENGER ASSISTANCE/ DISPATCHER
ABM AVIATION
07.2018 - 10.2019
WAREHOUSE ASSOCIATE
CEVA FREIGHT MANAGEMENT
08.2017 - 07.2018
HIGH SCHOOL DIPLOMA -
CALVINE HIGH SCHOOL