Rachel Rosenkranz
Round Lake,IL
Summary
To obtain a challenging position that will allow me to utilize my interpersonal skills as well as enhance and further my previous experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HVAC Dispatcher
Toptec
Libertyville, IL
03.2025 - Current
- Coordinated timely dispatch of resources to optimize operational efficiency.
- Managed communication between drivers and clients to ensure service accuracy.
- Led training sessions for new dispatchers on systems and procedures.
- Streamlined scheduling processes to minimize downtime and improve service reliability.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
Property Manager
Lasalle housing authority
Streator, IL
10.2022 - 11.2024
Project manager
Metalmaster Roofmaster
McHenry, IL
12.2019 - 03.2020
Medical Receptionist
In Home Medical Group
Rockford, IL
07.2018 - 02.2019
- Answering multiple phones lines, managing faxes, updating patient charts, Prioritizing patients by illness
Court clerk
Boone county court house
Belvidere, IL
02.2016 - 03.2017
- Entering tickets, charges making warrants, creating schedules, working multiple phone lines, additional computer work, working in the court room.
Administration for NCO
US Army
Fort Leonard Wood, MO, US
05.2011 - 03.2012
- Parachute Rigger
- Prepare parachutes for airborne soldiers ~ In process soldiers ~ Administration for NCO
Education
High School Diploma -
Grayslake Central
Skills
Microsoft Office
Internet Research
Manage multiple phone lines
Word
Typing
Powerpoint
Front Office
Scheduling
Billing
Payroll
Communication skills
Property Management
Medical Receptionist
Office Management
Multi-line Phone Systems
Administrative Experience
Management
Fair Housing Regulations
Medical Office Experience
Property Leasing
Certification
NAHRO Professional Management (PHM)
Personal Information
- Authorized To Work: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Military Service
United States Army, E2
Timeline
HVAC Dispatcher
Toptec
03.2025 - Current
Property Manager
Lasalle housing authority
10.2022 - 11.2024
Project manager
Metalmaster Roofmaster
12.2019 - 03.2020
Medical Receptionist
In Home Medical Group
07.2018 - 02.2019
Court clerk
Boone county court house
02.2016 - 03.2017
Administration for NCO
US Army
05.2011 - 03.2012
High School Diploma -
Grayslake Central