SAMANTHA MUNOZ
HIXSON,TN
Summary
HVAC Dispatcher with 5+ years of experience in service scheduling, technician coordination, and customer relationships. Strong verbal communications with a proven ability to effectively engage with customers and team members both over the phone and in person. Looking for new opportunities to leverage my skills to enhance customer satisfaction in a dynamic, growth-focused company. Eager to take on fresh challenges and contribute to a positive, high-performing work environment.
Overview
9
9
years of professional experience
Work History
HVAC Dispatcher
Leap Service Partners, LLC Dba Patriot Service
Chattanooga, TN
01.2023 - Current
- Facilitated communication as primary liaison among field technicians, customers, and management.
- Oversaw and coordinated scheduling of service calls for HVAC technicians, prioritizing customer locations and resource availability
- Streamlined data entry and record-keeping processes by accurately inputting service details, work orders, and customer information into the dispatch system.
- Directed technician scheduling, optimized routing, and enforced adherence to timeframes to maximize operational efficiency.
- Conducted post-service follow-ups with customers to assess satisfaction levels and identify areas for improvement.
Server
Amigo Mexican Restaurant
Hixson
03.2022 - 11.2022
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest.
- Managed orders and accompanying financial transitions using a digital Point Of Sales system.
- Quick to resolve customer concerns and issues.
- Ensured maintenance of food hygiene in accordance with standards and guidelines.
- Trained new servers according to restaurant specifications.
Recruiting Coordinator
Amply Power, Inc
12.2021 - 03.2022
- Conducted related research and assisted the recruitment team with the sourcing of qualified candidates.
- Drafted, edited and posted job descriptions on AMPLY’s website, as well as posting to job listing websites, via Freshteam.
- Met weekly with company leaders and executives to discuss open positions and the efforts being made to fill them.
- Conducted basic, initial interviews with potential candidates to determine their qualifications.
- Used a streamlined method to schedule interviews at different stages of the recruitment process via Calendly.
- Worked with the company’s HR manager to develop and establish training materials for the recruiting department.
- (Temp)
Fleet Support Manager
US Xpress Enterprises
10.2019 - 12.2021
- Supervising and maintaining a fleet of 45-65 tractors consisting of company drivers, lease purchase contractors and independent contractors.
- Onboarding drivers and going over company policies, including adhering to FMCSA guidelines, having a “safety first” mentality behind the wheel while emphasizing the importance of servicing freight.
- Organize a small fleet of 10 drivers to run a revenue generating account with Kroger in Shelbyville, IN. Drivers were sourced and chosen based on their ability to service freight on time and experience managing their hours of service.
- Researching and resolving payroll issues, as well as approving breakdown pay, layover pay, and bonuses.
- Ensuring drivers are planned home in a timely manner for a comfortable time off.
- Manage and coordinate US Express Enterprise through XPM, Cisco Jabber, Genesys Workplace, Genesys Cloud, DriverTech, Freshdesk and FleetWatcher.
Dispatcher
US Xpress Enterprises
02.2017 - 10.2019
- Effectively communicated any special handling requirements, site location details or potential hazards or challenges to the company and/or fleet operators.
- Reviewed the container distribution schedule and executed the dispatching for each job while optimizing transportation procedures.
- Provided drivers and customers details regarding shipments, arrival times and discrepancies.
- Proactively participated in maintaining the equipment data used in the transportation department to properly estimate the function of the equipment and limitations regarding service times, load limits and required driver skills to operate the equipment to provide the customer with the correct equipment and driver to fulfill the customer’s requests.
- Managed price structures of fleet driver charges and special rates to provide monthly summary on KPI’s for drivers and the summary of monthly volumes.
Education
High School Diploma -
Walker Valley High School
Cleveland, TN05.2010
Business Fundamentals: People Management & Leadership
Udemy
01.2022
Information Technology for Business Administration
Udemy
01.2022
Skills
- Strong Interpersonal Skills
- Extremely Organized
- Effective workplace communication
- Works well in a team
- Time management skills
- Proficient in Google Suite, Microsoft Word, Excel and Powerpoint
- Freshdesk ticketing system
- Freshteam recruiting system
- Genesys Cloud phone system
- Calendly scheduling system
- Xpress Perpetual Movement (XPM)
Timeline
HVAC Dispatcher
Leap Service Partners, LLC Dba Patriot Service
01.2023 - Current
Server
Amigo Mexican Restaurant
03.2022 - 11.2022
Recruiting Coordinator
Amply Power, Inc
12.2021 - 03.2022
Fleet Support Manager
US Xpress Enterprises
10.2019 - 12.2021
Dispatcher
US Xpress Enterprises
02.2017 - 10.2019
Information Technology for Business Administration
Udemy
High School Diploma -
Walker Valley High School
Business Fundamentals: People Management & Leadership
Udemy