Kristelle Celestin
Customer Service, Dispatcher, Technical Support
Tamarac,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
HVAC Dispatcher
Palm Air Air Conditioning
Boca Raton, FL
05.2023 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 60 daily calls.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Emergency Roadside Dispatcher
Nation Safe Drivers
Boca Raton, FL
05.2022 - 04.2023
- Received emergency roadside assistance calls and supervised response prioritization in order to effectively dispatch roadside assistance.
- Mapping customers location to ensure proper assistance.
- Effectively calming customers in emergency sistuations.
- Answered calls from automatic routing system and took basic information from callers.
Technical Support Representative
Fusion BPO
Boca Raton, FL
10.2022 - 03.2023
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Member Experience Specialist
Nation Benefits
, FL
03.2020 - 05.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL 06.2020 - 06.2020
Skills
Dispatching field personnel
undefinedTimeline
HVAC Dispatcher
Palm Air Air Conditioning
05.2023 - Current
Technical Support Representative
Fusion BPO
10.2022 - 03.2023
Emergency Roadside Dispatcher
Nation Safe Drivers
05.2022 - 04.2023
High School Diploma -
Coral Springs High School
06.2020 - 06.2020
Member Experience Specialist
Nation Benefits
03.2020 - 05.2022
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