Juan Arias
Margate,FL
Summary
Dynamic HVAC professional with extensive experience at Comfort Zone Air Conditioning, Inc. Proven expertise in dispatching and customer service, adept at conflict resolution and equipment maintenance. Successfully improved operational efficiency through effective delivery coordination and meticulous records management, ensuring high customer satisfaction in fast-paced environments.
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HVAC Dispatcher
Comfort Zone Air Conditioning, Inc.
06.2024 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
HVAC Helper
Comfort Zone Air Conditioning, Inc.
07.2022 - 10.2023
- Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
- Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
- Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
- Ensured customer satisfaction with timely and accurate troubleshooting and repairs of HVAC systems.
- Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Answered customer questions and helped resolve various concerns.
- Set up ladders and other access equipment.
- Cleared work sites of hazardous items.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
Education
GED -
05-2024
Skills
- Customer service
- Equipment maintenance
- Conflict resolution
- Delivery coordination
- Work order management
- Dispatching field personnel
- Database maintenance
- Closing tickets
- Call handling
- HouseCall Pro proficiency
- Records maintenance
Accomplishments
- Achieved dispatching by completing scheduled calls with accuracy and efficiency.
Certification
- Florida Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursPersonal development programs401k matchTimeline
HVAC Dispatcher - Comfort Zone Air Conditioning, Inc.
06.2024 - 03.2025
HVAC Helper - Comfort Zone Air Conditioning, Inc.
07.2022 - 10.2023
Atlantic Technical College - GED,
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