Tonya Byland
Todd,NC
Summary
I am an accomplished professional with a strong background in operations and customer service, notably at Boone Heating and Air. I am a skilled dispatcher with background in coordinating and scheduling service technicians and sales consultants. I have a strong desire to ensure customer satisfaction. I am skilled at presenting staff with established policies. I am known for strong problem solving capabilities, clear communication skills, and ability to stay calm under pressure. I have demonstrated success in optimizing routes, managing crisis situations effectively and improving response times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Dispatcher
Boone Heating and Air
05.2020 - Current
- Uses computer system to locate addresses, calculate estimated arrival times, schedule service and sales calls, and dispatches technicians.
- Answers customer phone calls and addresses their requests and needs with information about product availability, shipping information and status updates.
- Resolves customer complaints related to service issues or delays.
- Manages high-stress situations calmly and effectively, ensuring timely assistance to our customers.
- Orders supplies and repair parts for stock and pending service calls.
1st Shift Supervisor
RHA Health Services LLC
02.2017 - 05.2020
- Conducted regular meetings with team members to discuss goals, objectives, and new initiatives.
- Implemented corrective actions when necessary to address performance issues.
- Maintained accurate records of health care, blood work, medications, physical activities and doctor visits for clients.
House Manager
Summit Support Services
05.2015 - 02.2017
- Managed client's daily needs including but not limited to all medications, transportation to and from work and school, and extracurricular activities.
- Planned activities for daily living including meals, bathing, exercise and entertainment.
- Served as a primary point of contact for client's family members for as long as the clients were in our care.
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL03-2011
Skills
- Notary Public
- Customer service
- Data entry
- Monitoring Field Personnel
- Field Edge proficiency
- Active listening
Certification
Notary Public
Languages
English
Professional Working
Timeline
HVAC Dispatcher
Boone Heating and Air
05.2020 - Current
1st Shift Supervisor
RHA Health Services LLC
02.2017 - 05.2020
House Manager
Summit Support Services
05.2015 - 02.2017
Notary Public
Associate of Arts - Business Administration
American InterContinental University
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