Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Ruiz

Rialto,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

7
7
years of professional experience

Work History

Hvac Dispatcher

Calwest Refrigeration
Grand Terrace, CA
02.2021 - Current
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed all dispatching, routing and tracking of 6 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Documented all changes in computer tracking system.
  • Respond to daily caller requests with information about assistance and timeframes.
  • Sent out technicians to assist customers based on locations, needs and worker availability.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Report directly to Service Manager

Customer Service Representative

JW Heating Air And Plumbing
La Puente, CA
06.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to several calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Hvac counter sales

R E Michel Company
Ontario, CA
05.2019 - 11.2019
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Maintained up-to-date knowledge of all available products.
  • Maintained friendly and professional customer interactions at all times.
  • Developed and deepened customer relationships to drive revenue growth.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.

Hvac maintenance technician

All Pro Plumbing Heating Air And Electrical
Ontario , CA
09.2018 - 01.2019
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Education

Associate of Science - Hvac Completion Certificate

Center of Employment Training
Colton,CA
06.2018

GED -

American Career College
Ontario, CA
01.2015

Skills

  • Verifying coverage
  • Updating logs
  • Service Planning
  • Service Coordination
  • Prioritizing Calls
  • Dispatching Field Personnel
  • Customer Relations
  • Conflict resolution
  • Customer service
  • Excellent work ethic
  • Leadership

Timeline

Hvac Dispatcher

Calwest Refrigeration
02.2021 - Current

Customer Service Representative

JW Heating Air And Plumbing
06.2020 - 02.2021

Hvac counter sales

R E Michel Company
05.2019 - 11.2019

Hvac maintenance technician

All Pro Plumbing Heating Air And Electrical
09.2018 - 01.2019

Associate of Science - Hvac Completion Certificate

Center of Employment Training

GED -

American Career College

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