Tamara Mort
Webb City,MO
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dispatcher
CFI Trucking
06.2020 - Current
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
- Sent out Job title drivers to assist Number hourly callers based on locations, needs and worker availability.
- Increased area coverage by Number% through effective scheduling and detailed location monitoring.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over Number daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Education
CDL - Professional Driver
C1 Truck Driving School
Strafford, MO06.2006
Ged - General Studies
Odessa High School
Odessa, MO10.1985
Skills
- Schedule Coordination
- Dispatching Field Personnel
- Prioritizing Calls
- Customer Relationship Management
- Delivery Procedures
- Routing Orders
- Training New Hires
- Adjusting Routes
- Roadside Assistance
- Delivery Support
- Dispatching Workers
- Vehicle Dispatch
- Fleet Dispatching
- Verifying Coverage
- Delegating Work
- Speech Clarity
- Navigation Support
- Assisting Dispatch
- Office Supplies and Inventory
- Over the Road Trucking
- Dispatch Release Documents
- Service Requests
- Team Guidance and Direction
- Driver Support
- Handle Communications
- Schedule Work Crews
- Call Center Software
- Forced Dispatch
- Onsite Visits
- Special Requests
- Driver Relations
- Team Work Scheduling
- Effective Communication
- Team Meetings
- Digital Dispatch
- Driver Routing
- Trucking Dispatching
- Relay Work Orders
- Accounts Payable and Accounts Receivable
- Recordkeeping Requirements
- Route Planning and Adjustment
- Coordinating Urgent Deliveries
- Customer Service Standards
- Complex Problem-Solving
- Safe Driving Practices
- Critical Thinking
- Written and Oral Communications
- Greeting Visitors
- Call Center Environment
- Employee Management
- Branch Management
- Accurate Recordkeeping
- Maintain Records
- Local Area Knowledge
- Monthly Inventory
- Job Completion Verification
Additional Information
I would be a great asset to any company, love to learn and I am highly motivated. I am a hard worker and people oriented. I have many skills not listed, and would love the opportunity to go over them with you.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Dispatcher
CFI Trucking
06.2020 - Current
CDL - Professional Driver
C1 Truck Driving School
Ged - General Studies
Odessa High School
Similar Profiles
Alston LynchAlston Lynch
Tractor Trailer Truck Driver at CFI Trucking C/OTractor Trailer Truck Driver at CFI Trucking C/O
Edwin ParelEdwin Parel
Class A Truck Driver, OTR at CFIClass A Truck Driver, OTR at CFI
Harouna TraoreHarouna Traore
Technical Manager at CFI SRLTechnical Manager at CFI SRL
Michael DeScheneMichael DeSchene
General Labor at GMS Mine Repair & Maint IncGeneral Labor at GMS Mine Repair & Maint Inc
Matthew MacariMatthew Macari
General Supervisor at National Manufacturing Group-JoplinGeneral Supervisor at National Manufacturing Group-Joplin