Adam Cisneros
Riverside,CA
Summary
Dynamic Dispatch Manager with extensive experience in fast-paced logistics, transportation, and vehicle operations environments. Proven ability to collaborate effectively with drivers, dispatchers, and management to develop optimal delivery routes and schedules that enhance driver efficiency and reduce operational costs. Thrives in challenging situations, maintaining composure and strategic focus under pressure to ensure seamless operations. Committed to continuous improvement and excellence in service delivery.
Overview
14
14
years of professional experience
Work History
Dispatcher
Sully-Miller
Brea, CA
03.2025 - Current
- Coordinated dispatch activities, ensuring timely and accurate delivery of services.
- Managed communication between drivers and clients to optimize route efficiency.
- Monitored vehicle locations using GPS tracking systems to enhance operational visibility.
- Improved scheduling processes, reducing wait times for service calls.
- Trained new staff on dispatch protocols and software utilization for increased productivity.
- Collaborated with management to develop strategic initiatives for service improvement.
- Generated reports to track deliveries and maintain proper records and documentation.
Dispatch Manager
Doss Logistics
Pomona, CA
01.2020 - 03.2025
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Oversaw daily dispatch operations to ensure efficient delivery scheduling and routing.
- Coordinated communication between drivers, customers, and warehouse staff to streamline logistics processes.
Driver Supervisor
orange county conservation corps
Anaheim, CA
10.2015 - 11.2019
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Developed effective training programs for new drivers.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Maintained professional relationships with customers by providing prompt delivery services.
Reginal Manager
Elite Expediting
Santa Ana, CA
02.2012 - 09.2015
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
Education
High School Diploma -
Skills
- Field call management
- Route Planning
- Fleet dispatching
- Customer Communication
- Workflow Planning
- Fleet maintenance
- Multiple project coordination
- Employee time records
- Route planning expertise
- DOT Compliance
- Phone dispatch
- Employee Performance Reviews
- Daily reports
- Strong leadership
- Staff Training and Development
- Service Level Agreements
- Schedule Coordination
- Manpower planning
- Dispatch software
- Stress tolerance
- Time management
- Data entry
- Customer service
- Attention to detail
- Problem-solving
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Route navigation
- Dispatching field personnel
Timeline
Dispatcher
Sully-Miller
03.2025 - Current
Dispatch Manager
Doss Logistics
01.2020 - 03.2025
Driver Supervisor
orange county conservation corps
10.2015 - 11.2019
Reginal Manager
Elite Expediting
02.2012 - 09.2015
High School Diploma -
References
References available upon request.