Christelle Hanna
Clinton Township,MI
Summary
To leverage my diverse experience in healthcare administration, management, and logistics to secure a challenging role that utilizes my skills and expertise. Summary:
I'm a dedicated and versatile professional with experience in healthcare administration, logistics, and management. I hold a Bachelor's degree in Health Administration and multiple Associate degrees, with a background working as a Dispatcher, Manager, and Supervisor in various industries, including trucking and pharmacy. I possess strong leadership, customer service, and language skills (English, Arabic, French), with a proven track record of achieving company goals and driving business growth.
Overview
5
5
years of professional experience
1
1
Language
Work History
Dispatcher
Manchester Trucking Corp
03.2022 - Current
- Coordinate logistics and dispatch trucks to ensure timely delivery - Communicate with drivers, customers, and other stakeholders to resolve issues - Manage route optimization and scheduling to maximize efficiency - Organized paperwork associated with deliveries, including manifests, bills, inflating, packing slips
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
Manager
Trust Delivery LLC
01.2021 - 02.2022
- Supervised a team of drivers and dispatchers to achieve company goals
- Implemented process improvements to increase productivity and reduce costs
- Fostered strong relationships with customers to drive business growth
- Created monthly reports for senior management summarizing operational performance metrics.
Supervisor
Rite Aid Pharmacy
01.2020 - 11.2021
- Led a team of pharmacy technicians and cashiers to provide excellent customer service - Managed inventory, scheduling, and workflow to ensure efficient operations - Ensured compliance with company policies and regulatory requirements
Education
Bachelor of Science - Health Administration
University of Phoenix
July 2024
Associate Degrees - undefined
Macomb Community College
June 2020
Associate of Arts - undefined
Associate of Science - undefined
Associate of General Studies - undefined
Skills
- Healthcare administration and management
- Logistics and transportation management
- Team leadership and supervision
- Customer service and relations
- Inventory management and control
- Scheduling and workflow optimization
- Certifications/Awards Belo
- Data entry
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Route navigation
- Routing orders
- Service coordination
- Maintaining call metrics
- Work order management
- Communication equipment operation
- Dispatching field personnel
- Database maintenance
- Incident reporting
- Service planning
- Database updates
- Conflict resolution
- Traffic monitoring
- Database management
- Verifying coverage
- Technical aptitude
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Record keeping
- Emergency protocols
- Equipment management
- Tracking systems
- Geographical expertise
- Delivery procedures
- Vehicle coordination
- Processing orders
- Workflow prioritization
- Adjusting routes
- Coordinating urgent deliveries
- Navigation support
- Delivery support
- Driver communication
- Shift coordination
- [Software] proficiency
- Monitoring field personnel
- Call handling
- Work order generation
- Critical thinker
- Radio communication
- Improving operations
- Training new hires
- Healthcare administration and management
- Effective communications
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Route planning and adjustment
- Dispatch recordkeeping
- Paperwork processing
- Task prioritization
- Creative thinking
- Relationship building
- Communication management
- Mentoring and coaching
- Workload management
- Verbal communication
- Training and development
- Call center software
- Work crew dispatch
- Regulatory compliance
- Quality control
- Delegating work
- Customer request management
- Team work scheduling
- Resource coordination
- Records maintenance
- Work order preparations
- Materials ordering
- Calendar and scheduling software
- Service requests
- Personnel monitoring
- Speech clarity
- Distance estimation
- Strategy development
- Equipment inspection
- Resource monitoring
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Dispatcher
Manchester Trucking Corp
03.2022 - Current
Manager
Trust Delivery LLC
01.2021 - 02.2022
Supervisor
Rite Aid Pharmacy
01.2020 - 11.2021
Bachelor of Science - Health Administration
University of Phoenix
Associate Degrees - undefined
Macomb Community College
Associate of Arts - undefined
Associate of Science - undefined
Associate of General Studies - undefined
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