Elizabeth A Miles Clouse
Melbourne,FL
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
Work History
Dispatcher
Vice Towing
03.2022 - Current
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Responded to over Number daily caller requests with information about assistance and timeframes.
Dispatcher
Get Hooked Towing
06.2020 - 10.2022
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Dispatcher
Eau Gallie Towing
04.2016 - 02.2020
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Contracts Specialist
Nuance Communications
06.2012 - 08.2018
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Coordinated changes to agreement which might occur during contract lifetime.
- Double-checked plans and specifications of contract work for company compliance.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Inputted new information into company's database using Software, verifying accuracy and integrity of data prior to uploading.
Education
Associate Of Applied Arts - Paralegal
Brevard Community College
Melbourne, FLSkills
- Customer Relationship Management
- Database Maintenance
- Microsoft Office
- Onsite Visits
- Schedule Work Crews
- Route Planning and Adjustment
- Paperwork Submission
- Work Order Generation
- Effective Communication
- Driver Support
- Navigation Equipment
- Mobile Location-Based Services Software
- Physical Conditioning
- Training New Hires
- Verifying Coverage
- Schedule Coordination
- Handle Communications
- Closing Tickets
- Trucking Dispatching
- Dispatching Field Personnel
- Message and Work Order Transfer
- Maintain Records
- Maintaining Call Metrics
- Updating Logs
- Dispatching Workers
- Problem Assessment
- Driver Relations
- Relay Work Orders
- Digital Dispatch
- Fleet Dispatching
- Call Center Software
- Database Updates
- Routing Orders
- Passenger Interaction
- Vehicle Dispatch
- Roadside Assistance
- Driver Routing
- Prioritizing Calls
- Information Updates
Timeline
Dispatcher
Vice Towing
03.2022 - Current
Dispatcher
Get Hooked Towing
06.2020 - 10.2022
Dispatcher
Eau Gallie Towing
04.2016 - 02.2020
Contracts Specialist
Nuance Communications
06.2012 - 08.2018
Associate Of Applied Arts - Paralegal
Brevard Community College
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