ALOK Sarsidharan
Sunnyside,NY
Summary
Telecom and internet infrastructure executive with 13+ years of progressive leadership in commercial fulfillment, service delivery, and lifecycle operations across the ISP and telecom ecosystem. Led cross-functional programs supporting major carriers including T-Mobile, Lumen, Frontier, Comcast, Spectrum, Verizon, and AT&T. Proven ability to implement standardized playbooks, KPIs, and escalation protocols that increase customer satisfaction, reduce cycle times, and align service activation with commercial objectives across SMB and enterprise segments.
Overview
14
14
years of professional experience
Work History
Vice President – Specialized and Asset Finance
Macquarie Group
01.2020 - Current
- Oversaw commercial fulfillment and service delivery strategies for major telecom and ISP clients including Frontier, Lumen, and T-Mobile, ensuring scalable deployment and SLA adherence.
- Designed and implemented SOPs, deployment playbooks, and KPI dashboards for dark fiber and data center asset activation, improving average time-to-service by 18%.
- Acted as program lead on network buildouts, IRU contracts, and multi-phase service expansions with direct customer interface and escalation responsibility.
- Coordinated with internal teams and external vendors to streamline customer onboarding, milestone tracking, and operational handoffs.
- Drove resolution of operational bottlenecks, leading postmortem reviews and process refinements across commercial delivery engagements.
Director of Global Business Development
Re-Teck
01.2014 - 01.2019
- Directed commercial lifecycle operations for telecom clients including Verizon, AT&T, and Spectrum across 14 countries, focusing on asset deployment, EOL management, and service continuity.
- Built and institutionalized SOPs and standardized workflows for infrastructure reuse, swap-outs, and refurbishment.
- Managed large-scale escalations tied to asset failures and delivery delays, coordinating across engineering, logistics, and sales to drive resolution.
- Developed reporting structures and visual dashboards to monitor fulfillment quality, response time, and uptime for critical telecom gear.
- Partnered with local field operations and OEM vendors to align service delivery timelines with cross-border logistics.
Supply Chain Manager
GSM Systems Ltd.
01.2012 - 01.2014
- Led commercial infrastructure fulfillment for network builds supporting clients in LATAM and Southeast Asia, including backhaul deployments for carriers and regional ISPs.
- Developed vendor-managed inventory systems and integrated part tracking to support rapid service activation and SLA restoration.
- Coordinated with customer engineering teams to deploy fulfillment protocols and reduce fiber provisioning delays across metro and rural networks.
- Delivered 30% cycle-time reduction by optimizing part readiness and streamlining cross-functional field coordination.
Education
MBA - Supply Chain Management
Rutgers University
Newark, NJ05-2012
Skills
- Commercial Fulfillment
- ISP Service Delivery
- SOP Development
- Lifecycle Operations
- Telecom Escalation Management
- KPI Dashboards
- Fiber & Data Center Activation
- Advanced Excel
- Tableau
- PowerPoint
- SQL (basic)
- GIS Tools
- Vendor Management Systems
Timeline
Vice President – Specialized and Asset Finance
Macquarie Group
01.2020 - Current
Director of Global Business Development
Re-Teck
01.2014 - 01.2019
Supply Chain Manager
GSM Systems Ltd.
01.2012 - 01.2014
MBA - Supply Chain Management
Rutgers University
Selected Projects And Strategic Initiatives
- Hawaiian Inter-Island Fiber Link (HIFL): Program lead for commercial delivery milestones and service activation strategy on a 24-fiber-pair subsea build serving public-private broadband objectives.
- AI Data Center Onboarding: Delivered milestone-tied activation framework and post-installation KPI tracking tools for high-performance compute infrastructure.
- FTTH Delivery Automation: Partnered with equipment vendors and clients like Comcast to standardize playbooks and contractual handoffs for rapid fiber deployment.
Similar Profiles
Jeremiah GreerJeremiah Greer
Finance Intern at Macquarie GroupFinance Intern at Macquarie Group
Warren LeeWarren Lee
Business Analyst, Data and Digital at Macquarie GroupBusiness Analyst, Data and Digital at Macquarie Group
Lynn HamiltonLynn Hamilton
Web Content Manager at Macquarie GroupWeb Content Manager at Macquarie Group
Carlos AuzaCarlos Auza
6th Grade Lead Mathematics Teacher at Harlem Children's Zone Promise Academy Middle School6th Grade Lead Mathematics Teacher at Harlem Children's Zone Promise Academy Middle School
Claudia GomezClaudia Gomez
Phlebotomist | Certified Medical Assistant | Certified Nurse Assistant at Sarasota Memorial HospitalPhlebotomist | Certified Medical Assistant | Certified Nurse Assistant at Sarasota Memorial Hospital