ALON COHEN
Olathe,KS
Summary
A forward-thinking, self-directed leader with a proven track record in complex enterprise operation oversight and process efficiency. Proficient in leveraging Value Stream Management and Robotic Process Automation to drive operational excellence. Known for a keen ability to analyze and address complex situations, with a focus on utilizing technology for improvement. Skilled in anticipating future implications, fostering a culture of shared responsibility, and empowering team members to excel in their roles. Utilizes data-driven decision-making and a methodical approach to remain composed under pressure. Key areas of expertise include Business Process Transformation, Scaling, Data Strategy, Agile methodologies, Best-in-Class Business Intelligence, Complex Enterprise Operation Oversight, and Robotic Process Automation. Committed to driving success and achieving excellence.
Overview
2
2
Languages
29
29
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Industrial Management
Coventry University
Coventry England 06.1993 - 06.1997
Skills
Strategic plans
Corporate presentations
Product Management
Relationship building and retention
Performance metrics analysis
Policy and procedure development
Consulting
Financial Management
Program oversight
Business Development
Business planning
Staff Management
Process optimization
Staff Development
Digital Transformation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SVP Change Management & VSM
Amdocs
01.2019 - Current
Head of Operation and Technical Program Management
AT&T Consumer
01.2010 - 01.2019
Head of Operation and SCM
AT&T U-verse Operations
01.2006 - 01.2010
Consulting Director for Enterprise Operation
AT&T Uverse
01.2005 - 01.2006
Head of Robotic Process Automation (RPA)
Amdocs
01.2001 - 01.2005
COO & IT Manager
Zohar Dalia
01.1995 - 01.2001
Bachelor of Science - Industrial Management
Coventry University
06.1993 - 06.1997
Work History
SVP Change Management & VSM
Amdocs
Olathe, KS
01.2019 - Current
- Security Governance (GRC) and Value Stream Management: Provided oversight for multiple engagements covering Security management and Value Stream Management. Managed global leadership teams in US, Europe, and Asia assigned to transition security management operation for major Telecommunication companies. Oversaw US security remediation operation and Value Stream consulting engagements.
- MUFG Bank, Dallas: Led IT Technical and Operation Modernization efforts involving 400 development and program management resources.
- Major Ireland and Philippines Telecommunication providers: Oversaw Security management operation, knowledge transfer, and transition oversight from vendor to Amdocs completing transition in 1/3rd of planned timeline.
- AT&T - Value Stream Management consulting services: Supported AT&T executives with proposed solution, decision making related to Operation optimization solutions, Platform selection, and Implementation approach. This resulted in VSM platform implementation across the enterprise.
- Proactively developed and proposed changes increasing productivity, compliance and other positive indicator metrics
- Value Stream Management Framework Consultation: Consulted telecommunication providers on Value Stream Management framework for DevSecOps and continuous Security Orchestration and Automation.
- Generative AI with Value Stream Management practices: Initiated effort to utilize Generative AI with Value Stream Management practices.
Head of Operation and Technical Program Management
AT&T Consumer
Overland Park, KS
01.2010 - 01.2019
- Solution Development & Sales: In roles of increasing responsibility, developed and sold solutions that built process and operations efficiency for largest North America accounts. This required skill in managing their scale, complexity, and strategic importance to the client.
- SDLC Management: Managed software delivery lifecycle (SDLC) and outsourced operations for billing, ordering, and customer services applications. This involved overseeing code delivery, configuration management and operation alignment between 2 major large-scale Telco business units.
- Consultation: Consulted customer IT and business units on Enterprise scale Agile / DevOps transformation initiatives. This involved supporting delivery operations, directing changed management programs, deployment of roadmap and rollback strategies, and operational optimization initiatives.
- Value Stream Management: Utilized Value Stream Management practices and tools to optimize flow of work from Idea to production. This approach helped to identify bottlenecks, reduce waste, and improve delivery speed.
- Outsourcing Success: At completion of consulting engagements, clients consistently converted to full outsourcing to Amdocs.
- Operation Standardization: Expanded operation standardization from 4 aligned applications to 70 mission critical applications by forming and leading global cross-functional matrix structured program management team that aligned enterprise SDLC processes, procedures, and tools.
- Agile Transformation: Transformed 9 DSLC platforms to a unified SDLC platform by leading Agile transformation and operation alignment efforts.
- Cost Reduction: Reduced $2 million of annual operational cost by implementing test environment change management process for 500 Integrated test environments (3000 applications) through digital transformation, process, and tools automation.
- Savings through Agile & DevOps: Instrumental in saving $3.5 million annually by transitioning to an Agile and DevOps practices.
- Increased Release Deployments: Increased production release deployments frequency from 3/year to 48/year, by leading enterprise Agile / DevOps code delivery and deployment operation transformation effort.
Head of Operation and SCM
AT&T U-verse Operations
Overland Park, KS
01.2006 - 01.2010
- Project Management: Tasked with fixing, designing, implementing, and managing Amdocs Software Development Life Cycle (SDLC) for AT&T U-verse operations. This involved strategic planning, process optimization, and effective resource allocation.
- Resource Management: Managed and allocated 150 resources across multiple locations including US, Canada, India, Israel, and Mexico. This required strong leadership skills and ability to manage remote teams effectively.
- Contract Management: Oversaw a $100 million/year outsourced contract. This involved designing, implementing, and leading program management operations, release management, SCM, environment management, and code delivery operations.
- Industry Standards Implementation: Implemented industry standards for software project management and configuration management methodologies. This ensured that all processes were aligned with best practices in industry.
- Unified SCM Practice: Designed and built Amdocs’ first unified Software Configuration Management (SCM) practice for large scale multi-product solution. This was a pioneering initiative that streamlined operations and improved efficiency.
- SDLC Operations Consolidation: Consolidated 16 SDLC operations into a single unified operation by aligning process, tools, and procedures. This resulted in more streamlined operations and improved productivity.
- Cost Reduction: Reduced operating cost by $2 million annually by implementing advanced Lean Manufacturing practices. This not only resulted in significant cost savings but also improved operational efficiency.
Consulting Director for Enterprise Operation
AT&T Uverse
Overland Park, KS
01.2005 - 01.2006
- Customer Engagement & Solution Design: Engaged with customer IT and business executives to consult on the Amdocs ordering solution and implementation strategy. This was a key part of the initial design phase for the AT&T U-verse solution.
- Collaborated with network executives to define and propel organization's mission and vision.
- Developed schedules for production, editing, and duplication for timely delivery
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
- Devised and implemented strategies to create new revenue streams and cut operational costs
Head of Robotic Process Automation (RPA)
Amdocs
Overland Park, KS
01.2001 - 01.2005
- Robotic Process Automation (RPA): Utilized Robotic Process Automation (RPA) practices to enhance efficiency and accuracy of project. This innovative approach allowed for automation of repetitive tasks, freeing up 70% resources for more strategic initiatives.
- Software Design & Development: Led the design and development phase of financial analysis software tailored for large scale Telco software conversion projects. This involved understanding the unique needs of the project and creating software solution to meet these requirements. As a result, achieving 50% reduction in conversion error analysis time and 80% increase in conversion billing financial calculation accuracy.
- Implementation: Successfully implemented financial analysis software, ensuring seamless integration with existing systems and minimal disruption to ongoing operations.
- Sales & Marketing: Drove the sales of the newly developed financial analysis software to 3 major US telecommunication companies, leveraging strategic marketing techniques to reach potential customers and demonstrate the value proposition of our product.
COO & IT Manager
Zohar Dalia
Dalia, Israel
01.1995 - 01.2001
- Strategic Planning & Implementation: Developed and executed new operational model leveraging Theory of Constraints (TOC) and Lean Manufacturing principles. This strategic initiative led to enhanced efficiency and productivity across all operational areas.
- Packaging Line Development: Planned and implemented new packaging lines, streamlining production process and improving output quality. Increased packaging capacity by 200%
- Enterprise Software Deployment: Led implementation of new enterprise-level ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) applications. This initiative resulted in improved data management and customer relationship handling.
- Human Resources Oversight: Provided company-wide oversight for HR functions, ensuring alignment with organizational goals and compliance with employment laws and regulations.