Alona Boykin

Richmond,VA

Summary

Detail-oriented high school graduate with a 4.0 GPA and experience in customer service, call center support, and problem resolution. Skilled in cash handling and guest relations, with a proven ability to foster strong customer relationships and enhance the customer experience. Seeking a Receptionist or Customer Service position to leverage skills and contribute to a team-focused environment.

Overview

Certification

years of professional experience

Work History

Cast Member / Kid Check & Cashier

Chuck E. Cheese

Midlothian, VA

10.2025 - Current

Greeted guests warmly at the entrance, ensuring a friendly first impression. with enthusiasm and create a welcoming experience for every family.
Verified child and guardian identification to ensure guest safety.
Processed transactions accurately, enhancing customer satisfaction through attentive service.
Upsold birthday packages, memberships, meal deals, games, and promotional offers.
Resolved customer concerns professionally, fostering positive experiences and loyalty among guests.
Answered questions, restocked merchandise, and maintained a clean, organized front area.
Thrived in a fast-paced environment while maintaining a positive attitude.

Customer Service Intern /Inbound Call Center Representative

Opulyt Consulting Group

Richmond, VA

11.2024 - 04.2026

Handled inbound and outbound customer service calls, delivering professional and efficient support to enhance customer experience.
Assisted customers with account updates and issue resolution, ensuring timely and accurate responses to inquiries.
Demonstrated active listening and empathy while managing high call volumes, contributing to improved customer satisfaction.
Assisted clients in resolving inquiries, improving overall customer satisfaction.
Escalated complex concerns appropriately to ensure timely resolution and customer satisfaction.
Maintained accurate customer records and documented interactions in internal systems.
Met productivity, attendance, and quality expectations while supporting remote operations.

Seasonal Commissary Team Member (Summer Position)

Kings Dominion

Doswell, VA

05.2025 - 08.2025

Prepared food according to company standards and food safety guidelines.
Maintained clean, organized work areas and followed ServSafe practices.
Managed inventory and received deliveries, ensuring quality and accurate quantities to support operations.
Collaborated with team members to enhance daily operations and streamline processes.
Exhibited reliability and attention to detail, contributing to a strong work ethic within the team.

Education

High School Diploma -

James River High School