Sue San Miguel
Cleveland,OH
Summary
Customer service professional with proven expertise in transaction processing and data entry accuracy. Strong track record in building relationships and enhancing customer satisfaction. Skilled in efficiently resolving inquiries and addressing customer needs.
Overview
21
21
years of professional experience
Work History
Team Member Cashier
Contract - Whole Foods Market Inc
Rocky River, OH
11.2025 - 03.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately and efficiently.
- Provided excellent customer service to enhance shopping experience.
- Handled returns and exchanges according to store policy.
Customer Service Representative
Kappus Company
Cleveland, OH
12.2023 - 03.2025
- Resolved customer complaints through effective communication and problem-solving strategies.
- Assisted customers with product inquiries and processed orders, contributing to enhanced satisfaction.
- Maintained accurate records of customer interactions and transactions, enabling improved tracking and follow-up.
- Managed incoming phone calls in a professional manner.
Indexing Associate
Contract Ricoh
Parma, OH
12.2022 - 11.2023
- Minimized data entry errors through careful input of information into computer systems.
- Delivered clerical support through data entry, document management, email correspondence, and operation of office equipment.
- Managed multiple priorities and tasks effectively, ensuring timely completion of assignments.
Customer Service Representative
Contract Paramelt Out Of Business
Cleveland, OH
06.2021 - 02.2022
- Resolved customer inquiries with accurate information on products and services.
- Delivered exceptional customer service to address complaints promptly.
- Coordinated deliveries while monitoring shipment schedules for timely execution.
- Utilized Microsoft Excel for tracking orders, reporting, and updating inventory.
Customer Service Representative
Contract Equity Trust
Westlake, OH
09.2020 - 06.2021
- Engaged customers using soft skills to effectively resolve issues, contributing to improved satisfaction.
- Managed incoming calls to ensure efficient customer service delivery.
- Updated customer files to ensure accuracy in order entries and records, supporting seamless service delivery.
- Communicated special instructions to vendors for precise order fulfillment.
- Monitored inventory levels to align stock with customer demand, enhancing availability for orders.
Service Associate
New York Life Insurance Co
Cleveland, OH
02.2014 - 01.2020
- Executed financial and non-financial transactions, maintaining compliance with workflow and administrative systems.
- Resolved customer complaints and inquiries, delivering effective solutions to enhance customer satisfaction.
- Processed loan payments, ensuring accurate application of received dividends and cross loans.
- Made informed decisions on complex remittance issues to ensure accuracy.
- Conducted data entry in accordance with established guidelines and procedures.
- Participated in team meetings to align on goals and objectives.
Customer Service Representative
Contract Admiral Products
Cleveland, OH
01.2012 - 10.2012
- Directed incoming calls while collaborating with inside sales team to address customer needs.
- Updated customer files and managed order entries efficiently.
- Maintained accurate inventory levels to support seamless operations.
- Communicated special instructions clearly to ensure project accuracy.
- Assisted in estimating costs for commercial and label projects.
Customer Service Representative Estimator
The Flint Group (Day International)
Cleveland, OH
01.2005 - 11.2010
- Managed company's largest account and oversaw operations in Midwest region.
- Executed high-volume order entry and updated customer files to ensure accuracy and accessibility.
- Facilitated accurate data entry across multiple platforms for all product lines, enhancing information consistency.
- Supported team of 13 outside sales representatives and 4 inside sales representatives.
- Processed return goods authorization reports, expediting customer credits for improved satisfaction.
- Ensured compliance with shipping regulations and in-depth knowledge of material safety data sheets.
Education
GED -
Sequoia High School
Redwood City, CA09-1980
Skills
- Data entry accuracy
- Transaction processing
- Point of sale
- Order fulfillment
- Stock control
- Cash handling
- Customer service excellence
- Relationship building
- Point of sale
Timeline
Team Member Cashier
Contract - Whole Foods Market Inc
11.2025 - 03.2026
Customer Service Representative
Kappus Company
12.2023 - 03.2025
Indexing Associate
Contract Ricoh
12.2022 - 11.2023
Customer Service Representative
Contract Paramelt Out Of Business
06.2021 - 02.2022
Customer Service Representative
Contract Equity Trust
09.2020 - 06.2021
Service Associate
New York Life Insurance Co
02.2014 - 01.2020
Customer Service Representative
Contract Admiral Products
01.2012 - 10.2012
Customer Service Representative Estimator
The Flint Group (Day International)
01.2005 - 11.2010
GED -
Sequoia High School