Barbara Wilkins
Cleveland,GA
Summary
Adaptable professional with a robust background in emergency response and customer service. Proven ability to operate effectively under pressure while maintaining high standards of communication and safety. Ready to leverage expertise to enhance team dynamics and operational efficiency.
Overview
27
27
years of professional experience
Work History
Team member cashier
Tractor Supply Company
Cleveland, GA
12.2025 - Current
- Operated cash register and processed customer transactions accurately.
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Followed safety protocols while handling equipment and products.
- Supported promotional events and product launches to enhance customer engagement.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Adapted to multiple roles based on team needs to ensure smooth operations.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Enhanced team safety and productivity by removing hazards and maintaining organized, well-stocked areas.
- Upheld high standards of productivity and quality in operations.
- Participated in team meetings to discuss strategies for improvement.
- Participated in regular training sessions to improve product knowledge and service skills.
911 Emergency Dispatcher
Gwinnett County Police Department
Lawrenceville, Georgia
05.1999 - 10.2023
- Operated multi-line phone system to receive emergency calls.
- Dispatch emergency units based on caller information and urgency.
- Maintained accurate records of all incoming calls and dispatched units.
- Coordinated with police, fire, and medical personnel during emergencies.
- Provided instructions to callers to ensure safety until help arrived.
- Utilized mapping software to determine optimal routes for responders.
- Assisted in training new dispatchers on protocols and procedures.
- Monitored radio communications for updates from field units and agencies.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Screened incoming calls for accuracy and completeness of information provided.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Mentored junior team members and managed employee relationships.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
Education
White County High School
Cleveland , GaSkills
- Cash handling
- Customer service
- Data entry
- Safety protocols
- Emergency dispatching
- Effective communication
- Multitasking ability
- Time management
- Attention to detail
- Decision making
- Problem solving
- Crisis management
- Conflict resolution
Timeline
Team member cashier
Tractor Supply Company
12.2025 - Current
911 Emergency Dispatcher
Gwinnett County Police Department
05.1999 - 10.2023
White County High School