Christine Gutierrez
Baytown
Summary
Customer Service Professional experienced in assisting users through inquiries, resolving issues, and enhancing overall satisfaction. Achieved positive customer relationships and increased sales by providing empathetic, efficient support and promoting relevant services. Focused on fostering loyalty, training team members, and continuously adapting to dynamic environments.
Overview
21
21
years of professional experience
Work History
Cashier Team Lead
Speedco Lube & Tires
Baytown
03.2024 - 06.2026
- Answered phones and made sales calls to big semi-truck companies, collected payments in preferred methods, supervised daily cashier operations, and ensured smooth customer transactions.
- Managed cash register and balanced cash drawers at shift end.
- Processed payments promptly for customers to exceed productivity standards.
- Streamlined checkout procedures and optimized inventory management for increased efficiency.
- Trained new cashiers on company policies and customer service techniques.
- Assisted customers with product inquiries and service recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Personalized customer service to enhance satisfaction levels and foster repeat business.
- Ensured accurate documentation of customer interactions to enhance service quality. of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer questions and provided store information.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Maintained work area and kept cash drawer organized.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Responded promptly to customer inquiries via email or phone calls.
- Managed customer inquiries through phone and email communication.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Updated customer management system with accurate order details and billing information. with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Contacted customers about potential service upgrades, new services and account changes.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Kept track of inventory levels of car parts used in servicing vehicles.
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles.
- Scheduled technicians for repair jobs based on customer requests or recommendations from Service Advisors.
- Assisted customers in understanding service options and pricing details.
- Facilitated collaboration among mechanics and suppliers to ensure efficient service operations., suppliers, and other personnel involved in providing automotive services.
- Verified parts availability before ordering parts for repairs or replacements.
- Compiled service records and documented work orders accurately.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Performed basic administrative tasks, such as filing documents and answering phones.
- Maintained cleanliness and organization of the service area for optimal workflow.
- Conducted follow-up calls to ensure customer satisfaction after service visits were completed.
- Communicated with service technicians to ensure timely updates for clients.
- Conducted follow-up calls to ensure customer satisfaction after service visits were completed.
- Provided assistance to customers in selecting services for their vehicles.
- Collaborated closely with other departments within the organization as needed.
- Performed basic administrative tasks, such as filing documents and answering phones.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Identified potential problems by listening to customers' concerns regarding their vehicle performance or required services.
- Ensured smooth service appointments by checking in vehicles and confirming customer details., obtained customer information, and verified warranties prior to service appointments.
- Facilitated collaboration among mechanics and suppliers to ensure efficient service operations., suppliers, and other personnel involved in providing automotive services.
- Verified parts availability before ordering parts for repairs or replacements.
- Compiled service records and documented work orders accurately.
Apparel Processor
Goodwill Industries Of Houston
Baytown
01.2022 - 02.2024
- Sorted and organized donated apparel for efficient processing.
- Inspected clothing for quality before placing items on the sales floor.
- Maintained cleanliness and safety standards in processing areas daily.
- Operated sorting machinery to streamline apparel processing workflow.
- Monitored inventory levels of processed apparel for restocking needs.
- Packaged unsold items for distribution to other Goodwill locations effectively.
- Maintained records of shipped products and monitored inventory levels.
- Reconciled inventory discrepancies through physical inspection of goods.
- Communicated with supervisors regarding any issues that arose during processing.
- Organized and labeled merchandise in an orderly fashion for easy identification.
- Collaborated with team members in order to meet tight deadlines.
- Utilized automated equipment to process clothing items quickly and efficiently.
- Kept detailed records of all incoming and outgoing shipments.
- Performed daily maintenance on machinery used in the apparel processing area.
- Reported any discrepancies or damage found during inspections immediately.
- Organized clothing racks by size, color, style for efficient retrieval.
- Provided guidance and instructions to new employees on how to properly use the equipment.
- Stocked shelves with freshly processed items ready for shipment or retail sale.
- Inspected garments for defects, stains, or other irregularities prior to shipment.
- Monitored the production line to ensure quality control standards were met.
- Inspected finished products for defects or inconsistencies before packaging them for shipment.
- Checked finished products against order forms to ensure accuracy of sizes and colors.
- Followed safety procedures while operating machinery in the warehouse.
- Operated industrial sewing machines to repair damaged garments when needed.
- Processed and sorted apparel items for shipment according to customer orders.
- Updated computer databases with information about processed items.
- Ensured accuracy of product specifications before packing and shipping.
- Verified item counts against invoices when receiving stock deliveries.
- Cleared waste materials from workstation to maintain a clean environment. and extra materials from workstation.
- Processed incoming donations to ensure timely distribution and inventory management.
- Sorted and categorized donated items for efficient storage and retrieval.
- Maintained accurate records of donations using inventory management software.
- Assisted in training new staff on donation processing procedures and safety protocols.
- Collaborated with team members to streamline donation intake workflows.
- Monitored stock levels of supplies needed for donation processing activities.
- Communicated effectively with donors to provide receipt confirmations for contributions.
- Ensured cleanliness and organization of donation processing area for optimal workflow.
- Hung donated clothing on hangers and placed on racks on sales floor.
- Assisted with the development and implementation of strategies to ensure maximum donor participation.
- Provided customer service support to donors via telephone and email inquiries.
- Analyzed financial data related to donation trends and provided recommendations based on findings.
- Conducted research to identify potential new sources of funding.
- Managed the timely acknowledgement of all donations received.
- Performed administrative tasks related to processing donations, such as sorting mail, filing documents.
- Generated thank you letters for donors who made contributions.
- Researched and responded to questions about tax-deductible gifts and other related topics.
- Performed bookkeeping and accounting consulting services.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Customer Service Representative Cashier
Walmart
Kemah
06.2005 - 01.2012
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through active listening and problem-solving.
- Processed transactions accurately at the point of sale.
- Maintained knowledge of store promotions and product availability.
- Collaborated with team members to enhance customer experience.
- Trained new employees on customer service protocols and systems.
- Managed inventory levels by restocking shelves regularly.
- Provided feedback to management on customer service improvements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over the telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Processed customer transactions efficiently at checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and mobile payments accurately.
- Collaborated with team members to enhance customer service experience.
- Managed inventory levels at registers for smooth operations.
- Resolved customer complaints professionally and promptly.
- Trained new cashiers on procedures and best practices.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers to create a friendly atmosphere. and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise regularly to maintain inventory.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers in finding requested items and providing product information. find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by applying coupons during checkout. by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns of merchandise following store policies accurately. and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
LaPorte High School/Walters Accelerated High Schoo
La Porte, TX. Deer Park, TX.05-2005
Skills
- Cash handling
- Customer service
- Team leadership
- Payment processing
- Sales optimization
- Conflict resolution
- Problem solving
- Staff training
- Communication skills
- Time management
- Relationship building
- Analytical thinking
- Policy enforcement
- Fraud detection
- Data entry accuracy
- Point-of-sale systems
- Motivational skills
- Online order picking
- Positive attitude
- Merchandise stocking
- Transaction approvals
- Basic mathematicsematicsematics
- POS system
- Loss prevention
- Hospitality services
- Task prioritization
- Empathy and patience
- Performance monitoring
- Staff motivation
- Punctual and reliable
- Team collaboration
- Cash handling
- Store policies enforcement
- Money handling
- Adaptability and dependability
- Product restocking
- Safety rules
- Retail merchandising
- Flexible schedule
- New hire training
- Merchandising guidelines
- Product knowledge
- Workflow coordination
- Customer engagement
- Cashier training
- Upselling strategies
- Manager support
- Problem resolution
- Merchandise zoning
- Adaptability skills
- Refunds and exchanges
- Negotiation skills
- Time management
- Professional conduct
- Price verification
- Parts procurement
- Retail operations
- Transaction documentation
- Inventory management
- Effective communication
- Active listening
- Attention to detail
- Follow-up
- Service knowledge
- Records management
- Fulfillment services
- Consulting services
- Reporting and documentation
- Excellent communication
- Bill preparation
- Product recommendations
- Price quoting
- Cost estimation
- Customer support
- Data entry
- Service workflow
- Attention to detail
- Point-of-sale system
- Product assessment
- Workflow optimization
- Pricing strategies
- Program assessment
- Clerical support
- Client relationship
- Data processing
- Shift scheduling
- Complaint handling
- Order processing
- Active listening
- Team collaboration
- Process improvements
- Complaint management
- Strong work ethic
- Documentation and reporting
- Sales expertise
- Product sales
- Call center experience
- Positive language
- Goal setting
- Staff education and training
- Computer skills
- Product training
- Goal orientation
- Service quality
- Multitasking and organization
- Records management
- Sales reporting
Timeline
Cashier Team Lead
Speedco Lube & Tires
03.2024 - 06.2026
Apparel Processor
Goodwill Industries Of Houston
01.2022 - 02.2024
Customer Service Representative Cashier
Walmart
06.2005 - 01.2012
LaPorte High School/Walters Accelerated High Schoo