Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Clark

Harrisburg,PA

Summary

Dynamic and results-driven Cashier Team Lead at Dollar General Market with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving a notable reduction in checkout times. Committed to fostering a positive work environment while training and mentoring new cashiers for optimal performance.

Overview

6
6
years of professional experience

Work History

Cashier Team Lead

Dollar General Market
03.2023 - 12.2025
  • Supervised cash register operations, ensuring accurate transactions and adherence to company policies.
  • Trained new cashiers on checkout processes, customer service standards, and operational procedures.
  • Managed team scheduling to optimize coverage during peak hours and maintain service efficiency.
  • Resolved customer complaints promptly, enhancing overall shopping experience and maintaining store reputation.
  • Conducted regular inventory checks, ensuring stock levels met demand while minimizing discrepancies.
  • Implemented process improvements that reduced checkout times and streamlined customer flow during busy periods.
  • Maintained knowledge of promotions and sales strategies to effectively communicate with customers at the register.
  • Led team meetings to discuss performance goals, share feedback, and foster a collaborative work environment.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Customer Service Specialist Head Cashier

Price Rite Supermarkets
07.2019 - 06.2025
  • Facilitated customer inquiries by delivering precise product information and service support.
  • Executed cash and credit transactions with precision utilizing point-of-sale systems.
  • Streamlined checkout area organization to enhance cleanliness and operational efficiency during peak hours.
  • Facilitated collaboration among team members to elevate customer experience through strategic communication.
  • Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
  • Facilitated training sessions for new cashiers on operational procedures and customer service excellence.
  • Oversaw inventory levels at checkout to ensure prompt restocking of essential items.
  • Optimized transaction handling processes to enhance efficiency and reduce customer wait times.
  • Executed cash counting procedures for drawers at shift commencement and conclusion.
  • Oversaw returns and exchanges, ensuring efficiency and adherence to company policies.
  • Facilitated training sessions for new hires on company policies and best practices to enhance team cohesion.
  • Executed loss prevention strategies to mitigate theft and shrinkage incidents in the store.
  • Facilitated exceptional support for team members during peak hours to enhance operational efficiency.
  • Executed meticulous cash drawer management, ensuring accuracy through comprehensive reconciliations at shift conclusion.
  • Addressed customer complaints with professionalism and empathy to foster loyalty and repeat business.
  • Cultivated strong relationships with regular customers through attentive recall of preferences and tailored assistance.
  • Oversaw inventory management by meticulously tracking stock levels and replenishing merchandise as necessary.
  • Managed complex situations with dissatisfied customers, effectively diffusing tension and fostering loyalty.
  • Optimized checkout process to enhance service efficiency and customer satisfaction.
  • Partnered with management team to pinpoint opportunities for enhancement within customer service operations.
  • Executed promotional strategies by designing and implementing visually appealing displays for featured products and special offers.
  • Maintained organized work area to ensure a clean and welcoming environment for shoppers.
  • Enhanced store sales by implementing expert product recommendations and upselling strategies.
  • Achieved and surpassed performance metrics, earning accolades for exceptional customer service expertise.
  • Oversaw junior cashiers' work quality, ensuring strict adherence to established guidelines.
  • Optimized cashier transaction management to enhance customer satisfaction and resolve concerns effectively.
  • Executed point-of-sale software operations to process transactions and issue receipts efficiently.
  • Addressed customer complaints and ensured a clean, organized checkout area.
  • Executed point-of-sale system operations to manage customer cash and credit card transactions.
  • Achieved customer service objectives while surpassing client expectations.
  • Facilitated customer engagement by addressing inquiries regarding products available in-store.
  • Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
  • Managed arrangement and replenishment of service desk displays and merchandise racks.
  • Executed processing of customer orders and ensured accurate handling of payment transactions.
  • Cultivated and strengthened customer relationships to enhance loyalty.
  • Processed coupon redemptions to apply discounts on customer purchases.
  • Addressed product inquiries by leveraging expertise in sales and store promotions.
  • Facilitated refund and exchange processes, ensuring compliance with company policy.
  • Executed cash card and check transactions to facilitate customer purchases.
  • Operated POS system to efficiently enter orders, process payments, and issue receipts.
  • Executed cash drawer reconciliation at shift commencement and conclusion, ensuring accuracy and accountability.
  • Established weekly sales displays featuring new merchandise to enhance customer engagement.
  • Acquired knowledge of responsibilities across multiple roles and offered support during critical periods.
  • Managed cash register operations to ensure accurate and efficient transaction processing.
  • Promoted additional purchases by emphasizing current deals and ensuring optimal stock levels in the lane.
  • Managed cash transactions with precision, ensuring accuracy in handling and processing.
  • Collaborated with floor team and management to address diverse customer needs.
  • Addressed requests for assistance with spills and customer inquiries in a timely manner.
  • Oversaw updates on store promotions and effectively communicated sales highlights to customers.

Education

High School Diploma - Business Administration And Management

Johnstown Votech
Jonestown, PA
06.1986

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Flexible schedule
  • Team management
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Cashier training
  • Heavy lifting
  • Product knowledge
  • Product restocking
  • New hire training
  • Opening and closing procedures
  • Payment processing
  • Workflow coordination
  • Coaching and mentoring
  • Cash drawer reconciliation
  • Motivational skills
  • Transaction management
  • POS systems
  • Adaptability and dependability
  • Manager support
  • Team collaboration
  • Inventory management
  • Merchandise stocking
  • Shift scheduling
  • Policy enforcement
  • Cycle counts
  • Online order picking
  • Safety rules
  • POS system operation
  • POS system proficiency
  • POS system
  • Retail merchandising
  • Store policies enforcement
  • Transaction approvals
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Customer engagement
  • Workload prioritization
  • Escalation handling
  • Conflict resolution
  • Basic math
  • Hospitality and accommodation
  • Honest and dependable
  • Customer assistance
  • Reliable and responsible
  • Creative thinking
  • Cash register operations
  • Customer transactions
  • Cash handling and management
  • Issue resolution
  • Cash management
  • Cleaning and sanitizing
  • Cash register systems
  • Active listening
  • Customer relations
  • Adaptable and flexible
  • Employee training
  • Cash drawer balancing
  • Cooperative attitude
  • Order taking
  • Basic mathematics
  • Relationship building
  • Payment collection
  • Policies and procedures
  • Credits and refunds
  • Inventory stocking
  • Till counting
  • Coin and currency counting
  • Store merchandise stocking
  • Retail operations
  • Analytical thinking

Accomplishments

I have accomplished pallet jack training electric pallet jack training checking in produce trucks doing shrink

Timeline

Cashier Team Lead

Dollar General Market
03.2023 - 12.2025

Customer Service Specialist Head Cashier

Price Rite Supermarkets
07.2019 - 06.2025

High School Diploma - Business Administration And Management

Johnstown Votech