Michelle Clark
Harrisburg,PA
Summary
Dynamic and results-driven Cashier Team Lead at Dollar General Market with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving a notable reduction in checkout times. Committed to fostering a positive work environment while training and mentoring new cashiers for optimal performance.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Dollar General Market
03.2023 - 12.2025
- Supervised cash register operations, ensuring accurate transactions and adherence to company policies.
- Trained new cashiers on checkout processes, customer service standards, and operational procedures.
- Managed team scheduling to optimize coverage during peak hours and maintain service efficiency.
- Resolved customer complaints promptly, enhancing overall shopping experience and maintaining store reputation.
- Conducted regular inventory checks, ensuring stock levels met demand while minimizing discrepancies.
- Implemented process improvements that reduced checkout times and streamlined customer flow during busy periods.
- Maintained knowledge of promotions and sales strategies to effectively communicate with customers at the register.
- Led team meetings to discuss performance goals, share feedback, and foster a collaborative work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Customer Service Specialist Head Cashier
Price Rite Supermarkets
07.2019 - 06.2025
- Facilitated customer inquiries by delivering precise product information and service support.
- Executed cash and credit transactions with precision utilizing point-of-sale systems.
- Streamlined checkout area organization to enhance cleanliness and operational efficiency during peak hours.
- Facilitated collaboration among team members to elevate customer experience through strategic communication.
- Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
- Facilitated training sessions for new cashiers on operational procedures and customer service excellence.
- Oversaw inventory levels at checkout to ensure prompt restocking of essential items.
- Optimized transaction handling processes to enhance efficiency and reduce customer wait times.
- Executed cash counting procedures for drawers at shift commencement and conclusion.
- Oversaw returns and exchanges, ensuring efficiency and adherence to company policies.
- Facilitated training sessions for new hires on company policies and best practices to enhance team cohesion.
- Executed loss prevention strategies to mitigate theft and shrinkage incidents in the store.
- Facilitated exceptional support for team members during peak hours to enhance operational efficiency.
- Executed meticulous cash drawer management, ensuring accuracy through comprehensive reconciliations at shift conclusion.
- Addressed customer complaints with professionalism and empathy to foster loyalty and repeat business.
- Cultivated strong relationships with regular customers through attentive recall of preferences and tailored assistance.
- Oversaw inventory management by meticulously tracking stock levels and replenishing merchandise as necessary.
- Managed complex situations with dissatisfied customers, effectively diffusing tension and fostering loyalty.
- Optimized checkout process to enhance service efficiency and customer satisfaction.
- Partnered with management team to pinpoint opportunities for enhancement within customer service operations.
- Executed promotional strategies by designing and implementing visually appealing displays for featured products and special offers.
- Maintained organized work area to ensure a clean and welcoming environment for shoppers.
- Enhanced store sales by implementing expert product recommendations and upselling strategies.
- Achieved and surpassed performance metrics, earning accolades for exceptional customer service expertise.
- Oversaw junior cashiers' work quality, ensuring strict adherence to established guidelines.
- Optimized cashier transaction management to enhance customer satisfaction and resolve concerns effectively.
- Executed point-of-sale software operations to process transactions and issue receipts efficiently.
- Addressed customer complaints and ensured a clean, organized checkout area.
- Executed point-of-sale system operations to manage customer cash and credit card transactions.
- Achieved customer service objectives while surpassing client expectations.
- Facilitated customer engagement by addressing inquiries regarding products available in-store.
- Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
- Managed arrangement and replenishment of service desk displays and merchandise racks.
- Executed processing of customer orders and ensured accurate handling of payment transactions.
- Cultivated and strengthened customer relationships to enhance loyalty.
- Processed coupon redemptions to apply discounts on customer purchases.
- Addressed product inquiries by leveraging expertise in sales and store promotions.
- Facilitated refund and exchange processes, ensuring compliance with company policy.
- Executed cash card and check transactions to facilitate customer purchases.
- Operated POS system to efficiently enter orders, process payments, and issue receipts.
- Executed cash drawer reconciliation at shift commencement and conclusion, ensuring accuracy and accountability.
- Established weekly sales displays featuring new merchandise to enhance customer engagement.
- Acquired knowledge of responsibilities across multiple roles and offered support during critical periods.
- Managed cash register operations to ensure accurate and efficient transaction processing.
- Promoted additional purchases by emphasizing current deals and ensuring optimal stock levels in the lane.
- Managed cash transactions with precision, ensuring accuracy in handling and processing.
- Collaborated with floor team and management to address diverse customer needs.
- Addressed requests for assistance with spills and customer inquiries in a timely manner.
- Oversaw updates on store promotions and effectively communicated sales highlights to customers.
Education
High School Diploma - Business Administration And Management
Johnstown Votech
Jonestown, PA06.1986
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Heavy lifting
- Product knowledge
- Product restocking
- New hire training
- Opening and closing procedures
- Payment processing
- Workflow coordination
- Coaching and mentoring
- Cash drawer reconciliation
- Motivational skills
- Transaction management
- POS systems
- Adaptability and dependability
- Manager support
- Team collaboration
- Inventory management
- Merchandise stocking
- Shift scheduling
- Policy enforcement
- Cycle counts
- Online order picking
- Safety rules
- POS system operation
- POS system proficiency
- POS system
- Retail merchandising
- Store policies enforcement
- Transaction approvals
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
- Workload prioritization
- Escalation handling
- Conflict resolution
- Basic math
- Hospitality and accommodation
- Honest and dependable
- Customer assistance
- Reliable and responsible
- Creative thinking
- Cash register operations
- Customer transactions
- Cash handling and management
- Issue resolution
- Cash management
- Cleaning and sanitizing
- Cash register systems
- Active listening
- Customer relations
- Adaptable and flexible
- Employee training
- Cash drawer balancing
- Cooperative attitude
- Order taking
- Basic mathematics
- Relationship building
- Payment collection
- Policies and procedures
- Credits and refunds
- Inventory stocking
- Till counting
- Coin and currency counting
- Store merchandise stocking
- Retail operations
- Analytical thinking
Accomplishments
I have accomplished pallet jack training electric pallet jack training checking in produce trucks doing shrink
Timeline
Cashier Team Lead
Dollar General Market
03.2023 - 12.2025
Customer Service Specialist Head Cashier
Price Rite Supermarkets
07.2019 - 06.2025
High School Diploma - Business Administration And Management
Johnstown Votech