Cassie Manis
Harlingen,TX
Summary
Authorized to work in the US for any employer. Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service/management areas and flexible with changing business needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Board And Cork
Granbury, TX
03.2023 - 09.2023
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps
- Operated POS systems to process payments, verify pricing and monitor inventory
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Bar Manager
The Osprey
Port Isabel, TX
02.2022 - 04.2023
- Staffed bar with appropriate coverage for slow, busy and special event shifts
- Controlled costs and properly rotated inventory, minimizing waste and moving older products
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Cashier Team Lead
QuikStop
Port Isabel, TX
05.2021 - 04.2023
- Operated POS systems to process payments, verify pricing and monitor stock levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Education
8 months in Business Management - Business Administration And Management
Southern Careers Institute-Brownsville
Brownsville, TX10.2024
Diploma -
Red Oak High School
Red Oak, TX08.2003
Skills
- Customer Service Skills English Advanced (10 years)
- POS System (6 years)
- Store Opening and Closing (7 years)
- Team Leadership (10 years)
- Sales (10 years)
- Cash Handling (10 years)
- Upselling (4 years)
- Organizational Skills (10 years)
- Retail Sales (10 years)
- Communication Skills (10years)
- Management
- Customer Service
- Cash Handling
- Punctual and Reliable
- Flexible Schedule
- Positive Attitude
- Workflow Coordination
- Adaptability and Dependability
- Multi-tasking skill
- Customer Relations
- Employee Training
- Customer Service Management
Certification
- TABC Certification
- Food Handler Certification
Additional Information
I was about to graduate from S. C. I. with my business management and continue with more school but due to an awful car accident, when I broke the seatbelt and went through the windshield I wasn't able to continue but my grade point average was 3.8
Timeline
Cashier Team Lead
Board And Cork
03.2023 - 09.2023
Bar Manager
The Osprey
02.2022 - 04.2023
Cashier Team Lead
QuikStop
05.2021 - 04.2023
8 months in Business Management - Business Administration And Management
Southern Careers Institute-Brownsville
Diploma -
Red Oak High School