Shelley Flakes
Millen
Summary
Adaptable leader with a strong background in customer service and team management. Recognized for implementing effective training programs and enhancing cash handling procedures to elevate team performance and customer loyalty.
Overview
14
14
years of professional experience
Work History
Cashier Team Lead
Friendly Gus
Millen
05.2020 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained new cashiers on procedures, enhancing team performance and customer service quality.
- Developed efficient scheduling practices to optimize staffing levels during peak hours.
- Implemented inventory management techniques, reducing discrepancies and improving stock accuracy.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Monitored cash register performance, identifying areas for improvement and training needs.
Assistant Store Manager
Walmart
Statesboro, GA
08.2012 - 05.2020
- Supervised daily operations to ensure efficient store functionality and high customer satisfaction.
- Trained and mentored team members on best practices and company policies to enhance performance.
- Analyzed inventory levels to optimize product availability and reduce stock discrepancies.
- Developed and implemented promotional strategies to drive sales growth during peak seasons.
- Collaborated with department managers to streamline processes and improve overall store efficiency.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping environment.
- Conducted regular audits of store compliance with health, safety, and operational standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Keyboarding
Augusta Technical College
Augusta, GASkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Cash handling and management
- Customer transactions
- Cash register operations
- Creative thinking
- Reliable and responsible
- Customer assistance
- Honest and dependable
- Hospitality and accommodation
- Basic math
- Financial reporting
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cycle counts
- Online order picking
- Safety rules
- POS system operation
- Policy enforcement
- Shift scheduling
- Merchandise stocking
- Inventory management
- Team collaboration
- Adaptability and dependability
- Manager support
- Motivational skills
- POS systems
- Transaction management
- Coaching and mentoring
- Cash drawer reconciliation
- Opening and closing procedures
- Payment processing
- Workflow coordination
- Cashier training
- Product restocking
- Heavy lifting
- Product knowledge
- New hire training
- POS system proficiency
- POS system
- Deposit preparation
- Loss prevention
- Fraud prevention
- Merchandise zoning
- Merchandising guidelines
- Procedure enforcement
- Retail merchandising
- Store policies enforcement
- Transaction approvals
- Upselling strategies
- Time management
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
- Workload prioritization
- Escalation handling
- Conflict resolution
- Staff training
- Staff motivation
- Performance monitoring
- Workflow optimization
- Data entry accuracy
- Attention to detail
- Issue resolution
- Cash management
- Cleaning and sanitizing
- Cash register systems
- Active listening
- Customer relations
- Upselling
- Adaptable and flexible
- Employee training
- Cash drawer balancing
- Cooperative attitude
- Work task prioritization
- Order taking
- Basic mathematics
- Relationship building
- Payment collection
- Policies and procedures
- Credits and refunds
- Inventory stocking
- Till counting
- Training and mentoring
- Purchase assistance
- Coin and currency counting
- Store merchandise stocking
- Retail operations
- Analytical thinking
Timeline
Cashier Team Lead
Friendly Gus
05.2020 - Current
Assistant Store Manager
Walmart
08.2012 - 05.2020
No Degree - Keyboarding
Augusta Technical College