Charlene Thompson
Baton Rouge,LA
Summary
Experienced caregiver bringing three years of dedicated patient care for in-home and resident facility environments. Focuses on serving adult and geriatric patient populations to assist in emotional and physical needs with empathy and a culturally sensitive mindset. A trustworthy professional with a caring attitude centered on treating all patients with dignity and respect. Also, Goal-oriented and detail-oriented professional with a background in sales and customer service, seeking a Retail Management position to leverage my skills in team leadership, inventory management, and sales analysis to contribute to the growth of a forward-thinking retail organization.
Overview
26
26
years of professional experience
Work History
Cashier Team Lead
Burger King,
5353 Plank Rd Baton Rouge
- Interpreted and enforced operating instructions, procedures and safety rules.
- Handled cash with high accuracy and took care to check bills for fraud.
- Facilitated and logged store opening, closing, and shift changes.
- Used POS system to enter orders, process payments and issue receipts.
- Operated POS cash register and equipment to collect payments.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated cash register to record transactions accurately and efficiently.
Warehouse Operator
Hi Port Warehouse
1100 Mingle Rd Baton Rouge, La
01.1998 - 01.2001
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for warehouse operations.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean, orderly work environment free of hazards.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Organized and detail-oriented with a strong work ethic.
Cashier
Crackle Barrel Gas Station
2330 Chippewa Street Baton Rouge
04.2001 - 05.2002
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Deli Associate
Winn Dixie Supermarket
6800 Greenwell Springs Rd
02.2002 - 08.2006
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Learned other teammates' work tasks to train as backup.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Increased deli sales through the effective promotion of featured items and specials.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Assistant Manager
650 S. Alexander
Port Allen, LA
09.2006 - 10.2007
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Big Lots
6900 Siegen Lane
12.2007 - 03.2009
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Women's Sales Associate
J.C. Penney
1000 Southlake Circle GA
07.2009 - 03.2013
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Associate Part-Time
Macys Department Store
6401 BlueBonnet Blvd
01.2014 - 02.2016
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Direct Service Worker
Autumn Lake Healthcare LLC
11758 Harrell Ferry Rd- 5516 Superior Drive
07.2021 - Current
- Guided patients to restroom to support bladder and bowel relief requirements.
- Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
- Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Improved client quality of life by implementing personalized care plans and providing daily support.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Assisted with daily living activities, running errands, and household chores.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored progress and documented patient health status changes to keep care team updated.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Excellent communication skills, both verbal and written.
Education
Graphic Communications
Baton Rouge VoTec
Winbourne Avenue Associate Degree - Medical Assistant
Med-Vance Institute
9255 Interline Avenue 10.2008
General Studies
Glen Oaks High
6650 Cedar Grove 05.1998
Skills
- Basic Mathematics
- Store merchandise stocking
- Online Order Picking
- Active Listening
- Drawer management
- Returns processing
- Sales expertise
- Cash handling and management
- Drawer balancing
- Cash Register Operations
- Cash register systems
- Creative Thinking
- Customer Service Management
- Cash Register Operation
- Cash handling expertise
- POS System
- Upselling strategies
- Safety rules
- Product Knowledge
- Total Payment Calculation
- Store Opening and Closing
- Cash Drawer Reconciliation
- Price Identification
- Retail Merchandising
- Relationship Building
- Product Recommendations
- Cashier training
- Team Management
- Staff Supervision
- Workplace Safety
- Customer Assistance
- Payment Processing
- Transaction Management
- Sales Promotion
- Merchandise Restocking
- Identification checks
- Motivational Skills
- Policies and Procedures
- Customer Relations
- Cleaning and sanitizing
- Refunds and exchanges
- Cash Handling
- Adaptable and Flexible
- Retail Operations
- Problem-Solving
- Verbal/written communication
- Customer Transactions
- POS System Operation
- Bank Deposits
- Multi-tasking skill
- Till Counting
- Customer Service
- Merchandise Packaging
- Price Verification
- ID Verification
- Flexible Schedule
- Shift Scheduling
- Money Handling
- Fitting Room Oversight
- Point of sale operation
- Currency counting
- Liquor Law Compliance
- Reliable and Responsible
- Task Delegation
- Policy Enforcement
- Payment Collection
- Store opening/closing procedures
- Cash Drawer Balancing
- Stock management
- Manager support
- Product Merchandising
Additional Information
References:
Lekeisha Sanders
225-362-4920
Preservation Healthcare LLC
Diane Louis
225-810-6840
LLdianelouis@bellsouth.com
Aniontette Duncan
225-802-4590
Landino2014@gmail.com
Timeline
Direct Service Worker
Autumn Lake Healthcare LLC
07.2021 - Current
Retail Sales Associate Part-Time
Macys Department Store
01.2014 - 02.2016
Women's Sales Associate
J.C. Penney
07.2009 - 03.2013
Sales Associate
Big Lots
12.2007 - 03.2009
Assistant Manager
650 S. Alexander
09.2006 - 10.2007
Deli Associate
Winn Dixie Supermarket
02.2002 - 08.2006
Cashier
Crackle Barrel Gas Station
04.2001 - 05.2002
Warehouse Operator
Hi Port Warehouse
01.1998 - 01.2001
Cashier Team Lead
Burger King,
Graphic Communications
Baton Rouge VoTec
Associate Degree - Medical Assistant
Med-Vance Institute
General Studies
Glen Oaks High