Carissa Minzey
Hesperia,MI
Summary
Dynamic Cashier Team Lead at WESCO with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through effective problem resolution and staff training, resulting in improved operational efficiency. Recognized for developing training materials and fostering a positive work environment, driving team performance and loyalty. State-certified in Food Safety
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
WESCO
06.2023 - Current
- Supervised cashier team, ensuring efficient transaction processing and exceptional customer service.
- Trained new cashiers on point-of-sale systems and company policies, enhancing team performance.
- Implemented inventory control measures to minimize discrepancies and optimize stock levels.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction rates.
- Developed training materials for ongoing staff development, fostering a knowledgeable workforce.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Auto Technician
Walmart
11.2019 - 05.2022
- Diagnosed and repaired vehicle issues using diagnostic tools and equipment.
- Conducted routine maintenance services to ensure optimal vehicle performance.
- Maintained accurate records of repairs, services, and parts inventory management.
- Retained accurate records of purchases, titles and sales.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Achieved consistent positive feedback from customers for reliability, professionalism, and quality workmanship in their automotive repairs.
- Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
- Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Repaired and replaced worn and damaged components.
Calf Feeder
Norris Dairy LLC
06.2016 - 09.2018
- Fed calves multiple times daily, ensuring proper nutrition and care.
- Monitored health and growth of calf populations regularly.
- Maintained cleanliness of feeding equipment and facilities to promote hygiene.
- Assisted in administering medications as directed by veterinary staff.
- Recorded feeding schedules and calf weight data accurately for tracking purposes.
- Collaborated with team members to optimize feeding processes and schedules.
- Identified signs of illness or distress in calves, reporting concerns promptly.
- Contributed to the development of comprehensive animal care programs, including vaccination schedules and disease prevention strategies.
- Efficiently managed inventory levels for feed supplies, notifying supervisors well in advance when replenishments were required.
- Performed regular equipment inspections, identifying any necessary maintenance or repairs that were required to ensure optimal performance.
- Worked closely with other team members to coordinate calf movement activities, minimizing stress and ensuring a smooth integration process into new environments.
- Maintained accurate records for each calf, tracking growth progress, feed consumption, and health concerns while keeping data up-to-date and easily accessible.
- Optimized calf health by implementing proper feeding protocols and maintaining clean feeding equipment.
- Provided regular feedback to farm management regarding calf performance metrics, enabling informed decision-making processes about future herd improvements or adjustments required in current practices.
- Facilitated smooth weaning transitions for calves by gradually introducing solid feeds alongside milk replacers or whole milk.
- Ensured optimal growth rates for calves by accurately measuring and delivering appropriate feed quantities.
- Served as a mentor for junior staff members, providing guidance in best practices for calf feeding techniques while fostering a positive learning environment within the farm setting.
- Monitored calf behavior and health, identifying potential issues and proactively seeking support from experienced professionals when necessary.
- Collaborated with veterinarians to develop customized nutrition plans, addressing specific needs of individual animals.
- Developed strong relationships with suppliers and external stakeholders, facilitating clear communication channels for ongoing support as needed.
- Continuously improved personal knowledge of industry best practices through ongoing training opportunities, staying up-to-date on emerging trends within calf rearing methodologies.
- Boosted overall farm efficiency through effective time management and adherence to daily schedules.
- Safeguarded the welfare of both animals and workers by adhering strictly to safety guidelines at all times during daily tasks.
- Enhanced calf comfort levels by regularly cleaning stalls or pens, providing fresh bedding materials as needed.
- Supported team members in various tasks across the farm operation, ensuring seamless communication between all parties involved in calf care activities.
- Implemented biosecurity measures to minimize the risk of disease transmission among calves and other livestock populations on the farm.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Trained part-time help in livestock care and ranch operations.
- Dipped or bathed animals with appropriate applications to control parasites.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Education
High School Diploma - General Studies
Hesperia Community Schools
Hesperia, MI05.2009
Skills
Cash handling
- Customer service
- Point-of-sale systems
- Staff training
- Conflict resolution
- Team supervision
- Shift management
- Client communication
- Problem resolution
- Compliance adherence
- Record keeping
- Relationship building
- Time management
- Team leadership
- Problem-solving
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Store opening and closing
- Heavy lifting
- Product knowledge
- New hire training
- Opening and closing procedures
- Coaching and mentoring
- Motivational skills
- Adaptability and dependability
- Team collaboration
- Policy enforcement
- proficiency
- POS system proficiency
- Store policies enforcement
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
- Staff motivation
- Basic math
- Hospitality and accommodation
- Honest and dependable
- Customer assistance
- Reliable and responsible
- Creative thinking
- Active listening
- Customer relations
- Adaptable and flexible
- Cooperative attitude
- Work task prioritization
Timeline
Cashier Team Lead
WESCO
06.2023 - Current
Auto Technician
Walmart
11.2019 - 05.2022
Calf Feeder
Norris Dairy LLC
06.2016 - 09.2018
High School Diploma - General Studies
Hesperia Community Schools