Alona Goudy
Baton Rouge,LA
Summary
Highly skilled Medical Office Specialist with experience in managing medical office operations, patient scheduling and healthcare billing. Strengths include solid understanding of medical terminology, exceptional organizational skills and proficiency in electronic health records systems. Previous roles have demonstrated improved workflow efficiency and enhanced patient satisfaction through quality service delivery.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Medical Office Specialist
Baton Rouge General family clinic
Baton Rouge, Louisiana
07.2025 - Current
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Processed patient records and ensured accurate data entry in electronic health systems.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Maintained cleanliness and organization of the front office area for optimal workflow.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Supported billing processes by collecting co-pays and processing payments accurately.
- Trained new staff on office procedures and software systems to ensure compliance.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Answered and directed incoming calls in a professional manner.
- Participated in team meetings and training sessions as required by the organization.
- Performed data entry of patient information into electronic health records system.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Assisted with filing and organizing medical records according to established protocols.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Processed payments from patients and maintained accurate financial records.
- Conducted quality assurance audits on patient charts to ensure accuracy of documentation.
- Prepared correspondence and other documents as needed.
- Educated patients on topics such as disease prevention, wellness maintenance, immunization requirements.
Tool Room Clerk
Bechtel
Port Arthur, Texas
12.2024 - 05.2025
- Managed inventory of tools and equipment for construction projects.
- Coordinated tool check-in and check-out processes for team members.
- Organized tool room layout for efficient access and storage.
- Responded to customer inquiries through phone, email, and chat support.
- Resolved customer issues by troubleshooting and providing effective solutions.
- Documented customer interactions in CRM software for future reference.
- Educated customers about product features, services, and best practices.
Tool Room Attendant
CB&I Cameron LNG
Lake Charles, Louisiana
02.2016 - 11.2017
- Maintained tools and equipment in optimal working condition.
- Organized tool inventory for efficient access and usage.
- Assisted technicians with tool selection and setup for projects.
- Conducted routine inspections on tools for wear and damage.
- Implemented safety protocols to ensure a secure work environment.
- Coordinated tool maintenance schedules to minimize downtime.
- Trained new staff on proper tool handling and safety procedures.
- Collaborated with team members to streamline tool room operations.
Customer Service Representative Team Lead
Mark’s maintenance LLC
Thibodaux, Louisiana
01.2014 - 02.2016
- Supervised customer service team to ensure efficient operations and support.
- Trained new representatives on company policies and customer interaction techniques.
- Resolved customer inquiries and complaints effectively through clear communication.
- Maintained accurate records of customer interactions in company database.
- Monitored team performance and provided constructive feedback regularly.
- Collaborated with management to develop training materials for ongoing staff development.
Education
GED
Houston, TXSkills
- Medical billing
- Electronic health records
- Patient scheduling
- HIPAA compliance
- Customer service
- Appointment management
- Office administration
- Team collaboration
- Professionalism
- Attention to detail
- Training and mentoring
- Medical office equipment
- Appointment setting
- Medical office software
- Medical documentation
- Medical transcription
- Healthcare regulations
- Patient confidentiality
- Insurance verification
- Insurance billing
- Medical software applications
- Basic clinical procedures
- Mail distribution
- Flexible schedule
- Medical records confidentiality
- Phone and email etiquette
- Appointment reminders
- Patient care
- Emergency procedures
- Positive attitude
- Front desk management
- HIPAA regulations
- Insurance billing procedures
- OSHA compliance
- Follow-up skills
- Payment reconciliation
- Computer skills
- Problem-solving
- Medical records management
Timeline
Medical Office Specialist
Baton Rouge General family clinic
07.2025 - Current
Tool Room Clerk
Bechtel
12.2024 - 05.2025
Tool Room Attendant
CB&I Cameron LNG
02.2016 - 11.2017
Customer Service Representative Team Lead
Mark’s maintenance LLC
01.2014 - 02.2016
GED