Nelssy Hernandez

• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Used Software to schedule appointments for doctor visits and procedures.
• Updated patient information and insurance details for accurate electronic medical records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Registered patients and completed associated paperwork for accurate records.

• Maintained accurate records by updating patient demographics, insurance, and financial information.
• Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
• Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
• Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
• Provided thorough information about admissions policies, financial requirements, and check-in procedures.
• Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.

Called various codes over head all over hospital

Page Drs that were on call

Provided Intake, Upgraded patients from Emergency Room Outpatient To Inpatient Services

Answer Phone calls for Hospital

Provided patients Family members with knowledge if patients were in house