Alona Reeves
Morrisville,PA
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
4
4
years of professional experience
Work History
Bath & Body Works Keyholder
Bath & Body Works
06.2023 - Current
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Implemented loss prevention strategies to minimize store shrinkage.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Sesame Place Guest Relations Ambassador
SeaWorld
02.2020 - 09.2022
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.2023
Skills
- Quality Control
- Computer Literate
- Hard-Working Mindset
- Team Player
- Time Management
- Multi-Tasking Strength
- Quality Assurance
- Good Communication Skills
- Customer Service Management
- Customer Service
- Cash Handling
Timeline
Bath & Body Works Keyholder
Bath & Body Works
06.2023 - Current
Sesame Place Guest Relations Ambassador
SeaWorld
02.2020 - 09.2022
High School Diploma -
Pennsbury High School